Flip flops ordered and paid for online 9th Feb; debited from account Feb 11th; UPS delivered Feb 15th but box open and empty. UPS reported situation to their head Office. Customer (daughter) also reported by phone and email same day. Company have since had four further phone calls and two emails (no response to latter). Phone calls useless. Customer service advisers (so-called) keep saying that an internal investigation has to be done and that 10 days are required for this but they will pass a report to another department. They refuse to transfer the call to this department. They have had the ten days. They do not know where the head office is so we cannot write to them. They refuse to send another pair of shoes or make a refund. This company is extremely unreliable and unprofessional.