Last year a person from HDFC call center has called me & has asked me to try the SARV SURAKSHA Policy for 3 months & if I like it then I can take it & the amount of INR. 6296.00/- will be debited from my credit amount. The Policy No. 50281523. But after 3months I wished not to take & I have asked to cancel it & they have agreed to cancel it & have informed me that they will credit back the amount but they haven’t cancelled it nor they have returned the money back.

Now, I have received a message informing that they have renewed my Insurance & have already debited the amount as shown above without my consent.

I am very disappointed to say that I have been cheated.

I would also like to raise the some questions on the credibility of HDFC Bank.
Firstly, when I have asked to cancel the policy they agreed to it & how can they still charge me on the first case?
Secondly, who has given the permission to debit the amount from my credit account without my permission or signatures?

Has anybody else faced the problem & does anyone have any solution with it.