I HAVE A HOME LOAN ACCOUNT WITH HDFC HOME LOAN DEPARTMENT AMBARNATH WEST. ACCOUNT NUMBER IS 214543055. HOWEVER WHEN I VISITED THE AMBARNATH WEST BRANCH, AND ENQUIRED ABOUT THE DETAILS ABOUT THE OUTSTANDING BALANCE ( AS I WANTED TO MAKE A PRE-PAYMENT ), THE MANAGER REFUSED TO GIVE ME A COMPUTER PRINT - OUT . HIS REASONING WAS THAT HE DID NOT KNOW THE FILE NUMBER. THERE SEEMS TO BE SOME NEGATIVE NEXUS BETWEEN THE MANAGER OF THE HDFC HOME LOAN DEPARTMENT AND THE BUILDER M/S OM SHREE SAI DEVELOPERS. I WOULD LIKE TO INVOKE THE RIGHT TO INFORMATION ACT AND WOULD LIKE TO KNOW THE EXACT FACTUAL POSITION. ALSO I HAVE REALISED THAT YOUR BANK HAS CHARGED A HIGHER RATE OF INTEREST FOR THE INITIAL ONE AND AND HALF YEAR OVER AND ABOVE THE INITIAL OFFER OF 10.25%, WHICH I THINK IS NOT AT ALL JUSTIFIED. I WOULD LIKE TO AVAIL THE PRESENT OFFER OF 8.50% WHICH HAS BEEN OFFERED BY ALL THE LEADING FINANCIAL INSTITUTIONS.