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Hearthware.com

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Category: Electronics

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United States

Hearthware.com Reviews

BrunO93 September 11, 2009
Don't do business with them
Do not do buiness with this company. They do not keep promises. The product is cheaply made. They say they will refund if not happy but have not refunded my money. I have been unable to even contact them by phone due to the number of people waiting to speak to customer service reps. I got the product out of the box and immediately was disappointed in the quality of the item and repacked it to return. I received it on Feb 2nd and returned it on Feb 3rd. I paid $22.15 to return it with insurance and tracking to protect myself after dealing with customer service on delayed delivery and a rude salesperson. They received the product back according to USPS on 2/5/09.

I have repeatedly emailed customer service - NO Reply. Called more than 8 times and there were always at least 16 people waiting and 1 time 28 people waiting. Guess this tells the story. Please don't waste your money. My stove is broken and I could not afford to replace it. I had hoped this would work for me until I could afford to get another stove.

They have not responded to any of my emails so I will send all info to my credit card company to put it in dispute.

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