i recently purcahsed two pair of classic Ugg Boots from Hellougg online. One of the pairs split at the back seam almost immediatley so i contacted them to arrange a return and refund. I was asked to send photos to prove the fault and they admitted that the seam was faulty. After numerous E Mails i was told they would not give me any refund with no explanation. Two of my colleagues also ordered boots which never arrived but they were charged for. Customs and Excise had seized the boots during delivery as they were fake products and should not be sold. DO NOT buy any boots from this company, they say they are real UGGs but they are NOT. The customer service is appaling after 10 emails i could get no refund and they are obviously breaking the law.It was not even someone who could write english as the emails never made sense. One email told me to "get a seam then order from the website and get discount". WHAT IS THAT ALL ABOUT. I will be looking further into this but please DO NOT order anything from this abismal company.