NEVER SHOP WITH HELZBERG JEWELERS!!! Mislead to shop with Helberg in 2 ways! In 2009, I purchased a diamond ring - 3 stones. I was told if I were to spend my money with Helzberg - I could upgrade & trade in my ring anytime and receive the full amount I purchased it for. I called back in June of 2011 & was told, "Yes. You can upgrade your ring as long as you spend double its worth." !!! They failed to tell me that on the purchase date. I was very excited to shop knowing I could keep the full value of what I payed for the ring. Also - when I told her my receipt said the ring was worth $3500.00 - she said her, "Records indicated I only paid $1900.00 for the ring." !!! She showed a refund and I never received any refund of any kind. Why would I? I bought the ring, have the ring and still have the receipt. I asked her why her records were wrong & her only reply was, "I'm sorry. You could bring in your receipt & we could compare notes but our computers show you paid only $1900.00 & our computers could be wrong but we do purge them every now and then." !!! At the time of purchase I even asked - "What if I lose my receipt?" & the even then reassured me they keep all of their information. So moral of the story:
1. Know you can only trade in a ring if your spend double its value - which in my case is $3500.00!!!
2. Keep your receipt safe!!! They DO NOT KEEP ACCEPTABLE RECORDS!!!
And, lastly...
3. Get everything in writing. You are making a purchase that you could BE STUCK WITH LIKE I AM NOW!!!