I hired HWS to design a website for me in early May. I was very careful about explaining the details of the website to Matthew Kenison (Sales Associate). I drafted up a rough outline and block diagram of what I wanted on each page along with a detailed description of the functionality, all of which I explained to Matthew on the phone. Matthew gave me his assurance that they could do the project for around $1, 200. Being bleary of working with a company in another state I made him structure in some payment milestones. I gave them a third down with a third due in a week and a half with the final third due upon my approval of the site. I gave them several documents to use for artwork and pictures along with a link to my corporate website to use as a design guide.

The project was suppose to take 3 weeks to complete. 2 days in to the project I was contacted by an account manager (Jay Scoby) who immediately started up-selling more features and services. Some of the items he was selling made sense for me so I agreed to the items being added at a cost of $800. I asked Jay if that was in addition to what the pricing Matthew had quoted to me or if the quote would change, he said he was unaware of what Matthew had quoted be but would check into it.

Shortly after the above call Jay called again informing me of a special offer to prepay for a year of hosting for some more add-ons. The add-ons were appealing so I signed up for the year of hosting for $524. I again asked for clarification on the previous $800 and a revised quote and he said he would get it resolved.

3 weeks went by and I was not contacted by HWS, I called to find out where the project was at and was told I would be contacted by a designer. 1 week later I was contacted by the designer and in another week I finally got to see a draft web page which was nothing more than an entry page and a run-of- the-mill main page with a few graphics on it. Absolutely none of the functionality I asked for was coded into the page after 5 weeks! Sound like stall tactics?

I am not an idiot and I recognize crap when I smell it so I pulled the plug on the project and asked for a refund which I have not seen to this date. 5 plus weeks had passed and I had been given nothing but promises and the run around and the fact that they tried to force me into some cookie cutter website in terms of functionality was evidence enough that HWS was not capable of delivering what they promised.

This is a terrible company who promises the world, takes the money ($2, 100), and then fails to return my emails or phone calls so this can be resolved. I wish I would of researched this company before I agreed to anything with them. YOU'VE BEEN WARNED!!!

If any one is interested in the email strings between myself and Heritage I will happily forward them.

I assumed this company was legitimate because they had an impressive looking website. I was fooled by glitter. If you are thinking of getting a website I would strongly suggest you look locally. I learned the hard way. My advice is to stay away from Heritage Web Solutions. Don't be fooled as I was with a good looking web page. I am surprised someone hasn't brought criminal charges against them by now.

I have been working with these people since early September of 2007 and I still, as of today, February 29, 2008, do not have a site that works the way it was promised. I have paid every last cent... (WAYYY more than the initial lead-in of $199) and yet they still seem to have reasons for not getting my site to completion. As I type this, I am on hold with them to get to the bottom of why my site is not working.

I went through 2 account managers and 2 designers in 3 months time. My site should have been done in that amount of time...at the least!!! (FYI..My first designer resigned because he didn't like how Heritage did business... that should have been my first clue!)

People, it's going on 6 months, and I'm been paying their monthly fees all along... and I still don't have what they promised. They are quick to take your money... but very slow to help you get what you paid for. The other day, after all this aggravation, someone on their sales team had the nerve to call me and ask me if I wanted to sign up for another service for another $50.00. It was to have my "right click" disabled so no one could copy my art from my site etc. I told the guy, if you can get to the bottom of where my site is at, I will consider this service. Well, because it meant more money, and he wanted to be able to "close another sale" he called me back within a couple hours and gave me an update. See, they move a little quicker when you dangle the money carrot. That was Monday, Feb. 25th, I believe. Well, the $50.00 has been deducted from my credit card... but 4 days later... my right click has still not been disabled. See, I still didn't learn my own lesson. So, I now have to get on the phone and wait in line to get more answers. The other night, I was on hold for over an hour just to get some service questions answered.

The staff people have even told me, "Well, we are very understaffed, so things might not get done as quickly as you need them to be." Nice. Their own workers are telling customers that. Also, beware, they have all sorts of people working on your site, and the right hand does not know what the left hand is doing. One person promises you one thing, and then you call and check on that and the next person tells you no, that's not how it's done. I have spent numerous HOURS on their phone line waiting to get help to get this thing up and running.

They farm out a lot of their designs to "outside" sources so then they put the screws to those designers to do a quick job and get the site done. It's all about the money with Heritage. They do not care about customer service. They don't care about you as a consumer. They only care that they get so many things billed in so much time. Time is money people. That's all they care about.

I have even had emails with the "higher ups" and they promise that things will be taken care of. Then they hand things back to the workers...and things get messed up again. This is the most frustrating, aggravating process I have ever dealt with in my entire live. I would never recommend anyone to deal with them. Feel free to contact me if you want more details. I'd be happy to provide them. Just please, let me save you the trouble and just take all these complaints for what they are. They are REAL. ABSOLUTELY REAL!!!

They are absolute thieves all these complaints are right. I contacted the FBI INTERNET SCAMS. The FBI will follow up if there is a big enough case so please contact the FBI in Utah. These people need to be exposed for stealing innocent victims money.

As for everyone complaining about Heritage Web Solutions, I do not doubt that all your complaints are true, but what did you really expect. I'm a freelance web designer and it's unbelievable to think that your going to get a website for $199. Even when they run your bill up to $1800 dollars your still under the cost of a legit web designers fee. The graphic artist guild sites web designers rates between $50-$100/hr and thats for the basics. I know a lot of people are placing some of the blame on themselves for not doing there research and thats good. If you want a quality website you have to pay for a quality designer, so make an investment in a real company or freelancer that doesn't promise $199 flat, from your posts it sounds like it will save you the headache in the end.