I remembered when i posted my complaint on may 7th i was really happy because from april 1st to may 7th when i posted my complaint nothing was being done with my web site it was responses and emails from heritage like this:

Roxanne,

Thank you for taking a moment to talk to me about your account today. I have let james know that i have spoken with you today and asked him to give you a call.

Thank you,
******* **********
E-commerce team lead

Heritage web solutions

1-866-211-0743 ext. 1605

Or emails like this:

*******,

Can you please tell ****** ******* to contact me regarding my website & logo. I haven't heard from him since the first initial call. I'm still waiting for something to be done to my website and i feel as though the time for waiting has long past. If you look into my file, i signed up in early may, (it was actually according to bank statements April 1st)with nothing to show for it to date. I'm really upset that i am really not getting anywhere with this company and will give my true opinion of my experience to others.

In the meantime, i would appreciate if you can rectify this situation and have my website a priority. It makes no sense to me to contact you guys with several messages with no response and nothing done. So, if nothing is moving forward or completed with my website by the end of this week, i am requesting a full refund with a complaint to the better business bureau and a copy of all the letters of attempts to contact account managers in charge of my account.

Roxanne

Their response:

Roxanne,

I apologize; james is out of the office today. I will ask him to give you a call first thing in the morning.
******* **********
E-commerce team lead

Heritage web solutions

1-866-211-0743 ext. 1605

(Did he call? Of course not!!)

I can no longer tell you that I have any confidence in this company. I have paid them about $1,200 plus 2-3 months of hosting fees. This is what they would do. At the initial sales call they sound really professional and all that and make you think that they would complete your web in 4-6 weeks. But be VERY, VERY CAREFUL!! Go to their web page, go to the bottom and READ their TOS statement. They contradict themselves with what they tell you over the phone (4-6 weeks) then they tell you in their TOS statement on the bottom of their web page that they can't guarantee a finished custom design web.

America / Business Owners such as myself. I wish I knew about them from the beginning. After my first initial complaint on this board, that was when I received a phone call all of a sudden stating that my information has gone to a web designer and she will get in contact with me. Look at the date of my initial complaint on this board (Roxanne). They first took monies out of my account May1st, and at the date of my first initial complaint was when my web was built.

But get this, I was contact by one of their account managers and was told that my complaint on the complaint board was a violation of terms with heritage web and I need to remove it. My freedom of speech?! I don't think so. In the mean time they played the game really well. My web designer finished the web and you know like when you have changes to make and such and you resubmit it for the changes you want made. The designer told me she can't make anymore changes until I take the complaint down and this is what she was told by I know who.

I submitted my content from April okay, and was never contacted that I was submitting anything incorrect as far as format or the way I sent it. After the designer is finished you would think that they just upload the information on your site because after all you are the ones that have to do all the damn work because they would charge you I think $2.75 per entry. They had me send them an email stating that I have in fact submitted all my content so we could move on to the next stage. I confirm the email and sent it back. Their the ones suppose to be running the show and so if you send any additional content after that if they have a problem with that you would think they would say hey, we already started on your product entry and anything sent after your initial confirmation of content email would be inputed by you. Nothing of the sort.

Anyway I have only 103 products in my store and about 33 of those items I tried to input myself although I paid them an extra $297. to input up to 5000 products in my store. If they had any interest in finishing my product entry in a timely manner, they would have completed most of my categories. It 's like they say if you submit content after an initial email they can't start anything. If that were true then they would have told me not to sent anything and never started in the first place. They are full of it. Even if I submitted content why didn't they start on what was previously submitted?

Anyway, information that they inputed ALL, AND I MEAN ALL was basically wrong. They're suppose to have a product entry department but yet the supervisor of my account manager is the one inputting my information? A supervisor? I don't think so!! I have two kids I told this same person I would help her but resubmitting my baby shower content to help her out I did that in exactly one and a half days and it was because I was dealing with my kids in between. So if you have a product entry person doing product entry all day why have my items been on stand still for days in and out. ALL of my baby shower items had NO pictures and even when I resubmitted it the way she asked me to, they still weren't done. This one lady on ripoffreport.com said it took the 18 MONTHS to finish her website and all this time, they would but up a bull shit welcome site talking about you are now live. I said to the supervisor that was supposedly working on my product entry "so when is all of this going to be finished by Christmas" she said " yes, I should be finished by then." I told her okay, that was a joke but she tried to smooth it over. What kind of bullshit company is this.

Website has gone live my ass!! They charge you $59.99 a month while they move at a slow snails paste doing bullshit. Even the product entry that I tried inputting myself was doing nonsense. For example I inputted several time that one of the cake pans were $18.99 several times and it always came back as $0.00. This company is Bullshit America and if you don't want to waste your TIME and VALUABLE MONIES. PLEASE, PLEASE PLEASE DO your research and stay away from this company. What a damn DISASTER, DISASTER!!! Anyone who has had problems or continue to have problems with this company, I urge you to contact their District Attorney Office in Provo, Utah and now telling our story to Dr. Phil so that he can expose these people nationally for what they are!! FRAUDS!!!

Back in February I decided to start my own business and got everything in order from February through March. April came around and I said okay, well I got everything except my website. I knew I couldn't do it myself no had the time so I researched the web and up came this advertisement for Heritage Web Solutions with an eye-catching offer of $199 and up.

I contacted them, and locked into a packed of two payments of $279 with $60 a month hosting fees. I felt that the hosting fees compare to other companies were expensive but the package deal seem good and after one year you have the option to choose another hosting company.

Well people, it is now May 7th, and to date I have $1000 + taken out of my account with absolutely NOTHING to show for it. NOTHING!! No web design, no logo, no responses when you leave messages for these in charge account managers for like a week or more. It's frightening to know people who claim to be professional designers can do this. If I had diligently research this company like I do everything else, I would have NEVER went with these people.

As I wait on the phone and listen to the prompts and I know there may be new customers calling in on other lines I wish I had the power to reach out and save them the difficult frustration!! Please people, if you are serious about your business and customers do not use Heritage Web Solutions. Your time as a business owner is precious and vital. Your monies would be put to better use with a company that puts you and your priorities first.

This company never fails to take monies from you account but can't seem to produce the works. I really, really don't know who gave these people licenses to work with consumers and why the hell are they still in business!