I booked a rental car for one week in Italy at the end of September with a guaranteed rate. I picked up the car at the Rome airport and intended to return it there. However, the traffic was so bad I inquired in Chiusi if I could drop the car off there and take the train in to Rome. I was told by two different employees on two different occasions that there would be no penalty or drop-off fee. Imagine my surprise when I found my credit card was charged an additional $480, almost double the total cost. Hertz refused to budge. And my credit card issuer, Bank of America Visa, was absolutely no help. Don't rent from Hertz in Italy!