I was moving my computer out to attach a new ICEE connection and the video card came loose and broke. I have an extended warrenty and they say I broke it. I'm a 62 year old man who has been in service work for 32 years I have work on computers on vending machines and many others. I have purchased many items from RC Willey. That will be the last time. The employee Doug said it's his decision and thats the way it it! He was very rude.