HHGregg has terrible business practices in employee relations. Although they claim to be family operated, and family focused, this company requires salaried managers to work open to close shifts 3 times a week! Upon hire, managers are told they will work the standard 45 hour work week, until peak season. It's a lie. They also have weeks where they only have one day off, and they are often required to work extra.

A typical retail schedule is a morning manager works 8-5 and a closer works 1-10. The others fill in or take their day off.
But not here!
They employ a measly 3 managers per store, and respond to suggestions to hire a 4th manager with "Ok, then we will cut your salary by a percentage." From a company that pays bonuses on negative comps, and makes a TON of money each day, they don't even stand against companies that make way less, and yet still make sure their managers are not burned out.

It's no wonder HH Gregg has internal theft problems, and a high rate of turnover. The managers they hire are low caliber. Everyone knows that you can hire a single person who has no life and work them till they quit. Or you can hire family focused people that have a reason to make a loyal career.


Also, they constantly mess up peoples benefits, bonuses, paychecks, reimbursements, and W2's. It was June before we got ours!! You'd think a company that wants to make an impression on new markets would deal with these matters with urgency.

Shame on them. I vote
WORST PLACE TO WORK!!

I bought a 52" television and a refrigerator at HH Gregg within two months of each other for a total of nearly $2000. After finally getting it straight that we live 12 miles out of the delivery zone on the TV, which was bought first, we had to go back home (65 miles away) and get a truck and go back to the store to pick it up. But oh no it wasn't at the store, we had to go all the way across Nashville to get it at the warehouse- same with the refrigerator later on. But we get the fridge home and one of the fans in the freezer doesn't work. No problem since they told us we were in their service area. We called, but no, we weren't in the service area after all- sorry his bad- and we had to call Sears to repair the fan- $125 on us with a BRAND NEW FRIDGE! Then a month later a board went out on the TV. Nope still not in the service area, even tho we were told we were, and so Sears comes again. This time it cost us over $600 to repair the TV and get a new board. DO NOT shop with HH Gregg unless you are ready to fight a battle with crappy items. The TV and fridge are still working thanks to Sears. They have had to come back two other times on the TV and now it has cost us twice the purchase price to repair it, but it has a great picture so we just do it anyway. Coming again on the 2nd of June to replace another board... grrrr. If they tell you that you are in their service area get it in writing otherwise you will be STUCK with a crappy product that YOU have to repair!

I bought a mattress set ,washer & dryer and a refrigerator from HH Gregg in Montgomery, AL back in November 2006. The delivery fee was $ 59.99 x 3, which would be reimbursed when I sent in the rebate form in. I sent the form to Texas and I never got my refund. I called back to make sure the information was correct and they told me to send it to Florida, I did that and haven't heard anything since. This rebated is nothing but a SCAM... This company is a RIP OFF and they don't give SH!! about their customer and the customer service dept is very rude and could care less about your problem so don't bother calling them unless you are from another country!!! Oh one more thing never ever finance anything with GE Money Bank unless you want to pay for life...

I bought a GE washing machine in July from the new HH Gregg store in Hickory NC. The first day of September the tub broke and literally knocked the front panel off the machine throwing clothes and water all over my laundry room. I called HH Gregg, some young lady took the call, although I asked for a manager, she insisted she could take care of it. She told me, since I did not buy the extended warranty I would have to take it up with GE. I again asked for a manager, she gave me GE’s 1-800 number. I again told her I wanted to speak to a manager. She put me on hold and then the phone started to ring… She transferred me to GE’s 1-800 number. I hung up and called the store back. I guess HH Gregg has caller ID because the phone clicked and then a short pause and then it rang again, yeah, she transferred me back to GE’s 1-800 number. Furious, I went through the automated phone system with GE just to find out they were closed. The next day I called the store and finally got a hold of a manager named “Jeff”. Of course after explaining the crap I went through the night before. Jeff apologized and told me he would take care everything and call me right back. Well the next day, I called the store back and asked for Jeff the manager, some guy named Jeffery got on the phone, I asked him if he had got any were with my complaint. He quickly let me know he did not know anything about my complaint. I explained to him that I spoke to him the day before about it. Of course he was not working the day before. So I explained my problem again. Yeah... right... he’ll take care of it and call me right back. The next morning, I called back to the store and asked for Jeffery the manager... Jeffery not working today, I got to speak to Phyllis, of course she did not know anything about my complaint, I explained it to her... yeah... right... she’ll take care of it and call me right back. She did call me back around 9:00 that night to tell me she did not get anywhere with my problem and suggested I call GE’s 1-800 number which I did do the next day. Guess what, they were closed. Monday I did get a hold of GE and it turns out Jeffery called them and a service guy was scheduled to come out to my house on Thursday a week and two days after I first called HH Greg, I would have been real nice for someone to let me know. So now, due to GE’s 8 hour window, I have to take the whole day off from work to wait on the repairman. The repair man gets here scratches his head, tells me he’s never see this before, no problem though he’ll fix it, he’ll be back next week with the parts, and oh yeah, with the 8 hour window, I had to take the whole day off from work again. So anyway one week later he comes back out and fixes the machine, oh joy it only cost me more than I paid for the machine in the first place to take two days off from work and feed the machine at the laundry mat for two weeks but its fixed. We’ll almost one month to the day, the motor when out. Again I called HH Gregg, again since I did not buy there extended warranty….yeah I knew the drill. I told Jeffery I would bring it back to the store and buy a new, better, more expensive machine, with the extended warranty if her would give me the cost of this GE junk towards it... nope... deal with GE. I called GE and pleaded with then to let me take the machine to a repair center so I would not have to take to two days off again. Ms. Lovewine (case # 769653) at GE said nope, GE does not have any authorized repair centers, just home repairs. I asked if I could put the machine outside in my garage with water and power hook up for the repair man to fix with out me needing to be there. Nope, Ms. Lovewine said the repairman needed to see the machine in the atmosphere it was being used in, I reminded her he was just there a month ago, nothing had changed. After a while Ms. Lovewine said, while highly unlikely, she would ask if the repairman could work on the machine in my garage and someone would call me on Monday to let me know if he would do that. Needless to say. I’m not waiting on Monday. Today I’m going to buy a new non HH Gregg, non GE washing machine. I would suggest anyone thinking about buying anything from HH Gregg, do what I should have done in the fist place, search the internet, there are hundreds of complaints just like mine. I guess you figured out buy now I’ll never buy anything from HH Gregg again and I will remember my experience for a long time and retell it to anyone I hear is planning on any type of purchase from any store in the future.

My husband and I spent over $700 on a washer and dryer set. We were abandoned by our first salesperson (she had a meltdown in the breakroom over the computer system.) For over 30 minutes, we waited for her to return until someone finally told us she wouldn't be back. That person (the only helpful person in the store) helped us make our purchase and was gracious enough to give the commission credit to the first salesperson. Before we left, a SOLD sign was put on the washer. When we came back the next day, our washer had disappeared. Another one was ordered and when we went to get that one it had disappeared to. They did give us an upgrade at that point. I wanted to give the store some feedback because I considered the experience unpleasant and distasteful and it was a brand new store. Called the Customer Service number on the website. That person was nice but couldn't take any complaints. He told me I could voice my concerns at another place on the website. I went there and made a brief request for a phone call. Was told (via e-mail) to talk to the store I had the problem with. I told them I (via e-mail, never did get a phone call) that I would not call the store but I would not be giving them my business in the future. Haven't heard from them since.