I made a reservation for my 7 year old daughter's birthday party 5 days in advance. We got to the hotel at 2 PM, and the desk clerk couldn't find our reservation. He finally did and they booked us for the following day. We had a first floor reservation reserved so that the kids would have great access to the pool. They didn't have any clean rooms yet. and we ended up sitting with all of our party food in the dining room for 2 hours before I decided to finally take my business elsewhere. Not once did they attempt to resolve the unclean room for us. I find this to be some of the worst customer service I've ever experienced.