A&E Factory Service is the extended warranty service for HOME DEPOT appliances.
*Paid for 5 year extended warranty at time of purchase of a Maytag Washer
*Drum bearing failure 4 days beyond Maytag 1 year warranty
*Called A&E Factory Service 3 times over a period of two weeks scheduling and re-scheduling repair appointments with success finally on 3rd call.
*Service call determined bearing failure and called A&E office
*A&E determined repair too costly and offered about 75% of cost of washer to replace. Accepted offer - Payment check would be sent in 10-15 days
*What to do about washing clothes-Am confined in a wheelchair but they can't
expedite service.
*Waited 15 days without check. Called service again. Supervisor said telephone
representative had failed to mark the check accepted box and we would have to
wait another 10-15 days. Not possible to expedite check regardless of situation.
*What to do about washing piles of clothing - Am confined in a wheelchair ???
Don't consider A&E Factory Service or Home Depot as reputable services.

I now would recommend Square Trade warranty service - Very reputable
service by personal experience