I'm a single woman with a modest income, restoring a 1925 house alone. I have shopped at HD exclusively for 15-20 years. I probably spent 15-20k in there last year.

In November, I needed a 10' 1x12. There was only one left and it was busted up. I asked if they would mark it down, and I could use part of it. The manager, Quentin, said no. Then I went back 2 weeks ago to spend another 2-3k. I asked if they could work with me a little since I spend so much money in there and give them so much free advertising. They were not very agreeable. I felt as though my business really didn't matter to them. I know I don't drop 100k a year in there, but I spend a huge portion of my salary there so I can do my own work. With the economy in this condition, you would think HD would try to keep customers.

I ended up at Lowe's, where they bent over backwards to help me with everything I needed. Unlike HD, Lowe's associates did not act as if it was a chore to take time with me. They also had far lower prices and gave me an additional 10% discount.

I am converted. In Colonial Heights, Va. Lowe's beats the bad service of Home Depot hands down.

I bought 1200.00 worth of product from home depot In Showlow Arizona. The customer then called to have the product returned after a falling out over cost. I called home depot before the pick up was made and explained what was going on.
I was assured that home depot would credit the card that the materials were purchased on (mine) instead they gave my former customer a 900.00 gift card for my materials. I have been on the phone for 3 weeks now trying to resolve this issue. I must say the concept of calling back when they say they will has escaped all but one home depot employee to this point.
I have been given nothing but run around and promises of this being handled with no results thus far. When I ask to speak to supervisors i am given runaround and not given names and numbers of the people I am trying to reach. What kind Of policy is this? Stonewall people till they get tired and go away? Its a good thing lowes has opened accross the street from home depot i will do business there from now on.

I ordered a 82 1/4 inch custom-order door from Home Depot . Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: "Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size". After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their respon se is not acceptable. "You can do it - and we can help?" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

After nearly a year without a dishwasher, a windfall allowed us to buy the least expensive GE unit at the Oregon City, OR Home Depot on 12/07/09. We paid extra for delivery, set-up and removal of our old unit, plus $20 for the gizmo that attaches the machine to our plumbing. The dishwasher did not work! On 12/21/09 a repair person from Appliance Hospital spent 3 hours with no results, promising to return in 2010.

I called both GE and Home Depot because I want the machine replaced. Neither company agrees.

It has never worked and I don't want to start out with a brand new dishwasher that must be repaired before it ever cleans a plate! We paid for the satisfaction of a new appliance.

I was referred to a HVAC contractor by Home Depot. After deciding on this contractor who mentioned 12 month no interest on HD card, I decided to apply. I called and emailed to inquire about 12 month 0 interest. Was told via phone only 6 month existed! I noticed online that 12 mon was available on HVAC installation. I applied online and received 1200 (not enough for 12K job. I called number on temporary card to request increase. I was asked several question about credit info (i.e. car loan company, etc.)passed series of questions, but was then transferred to someone else who asked me questions about my nieces residence, ex-husband's sisters birth month, which I explained I had no knowledge. Asked about my twin sister's rental property and several other addresses. Nevertheless was denied credit because I couldn't be "verified & high fraud rate online." Explained questions had no relevance to me & credit report. Ashley, Judgmental Coach & Teresa, Credit Underwriter, (Tenn) "can't change questions." Went into store, store personnel couldn't believe my story and called credit division. Stacy & Joe (Florida call ctr), "we use public database that is in my report" I check credit report monthly, since bank institution had laptop stolen several years ago...all info correct! How would I know my ex-husband's sister's birth month! My twin sister's rental property locations or her daughter's city of residence? WHY was I denied credit with a 700+ credit score. If home depot doesn't want to give credit, say so, but don't put up BOGUS questions that have nothing to do with me!!