"Consumer Reviews on Companies, Products and Services"

Home Depot

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Category: Services

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Yucca Valley, California, United States

Home Depot Reviews

Helor December 7, 2009
Terrible company
On Thursday Sept 27 I visited Home Depot to Purchase a hot water heater, they had no one working in the plumbing dept to assist me, I then went to customer service and they put me on the phone to set this up.I was assured that the water heater would be installed the next day before I purchased it.I was told someone would call me in the morning.I take the day off losing pay and someone calls me from plumbing company @ 11:30 to tell me they are going to install on Sat instead of Friday.I then call customer service to find out why I was told it would be installed and its not, was put on hold and never got an answer.This is really a way to treat a customer after they spend $ 700.00 @ your store.Home Depot will not get my business anymore.
Scivvko December 7, 2009
Spoiled products
I shop at the Ammon, Idaho Wal Mart store at three times a week. I spend hundreds of dollars in there. For the past 2 months the milk and dairy products have been spoiled. The meat has also been spoiled. The frozen food selection has been down to nothing to choose from, and alot of shelves are empty. I hate to go somewhere else when the store is so close and the work personal are so friendly, but I can not afford to keep throwing food away.
Tomikirio December 7, 2009
False advertising
"Satisfaction guaranteed" is written in huge letters on wal-mart. NOT! We bought a Kodak digital camera in March for our silver anniversary trip to hawaii in august. It died in june. Had to send it away for repair. 3 weeks later we got it back with a check-list 'clean bill.' The flash was not working. We had to send it back again-2 weeks gone. On our Hawaii trip the camera froze up 3 times. At a luau, a glass bottom boat trip and a dance show at our hotel. We took less than half the photos we wanted because the camera would freeze open and wouldn't do a thing. We've repeatedly asked for a refund so we can buy a dependable camera. Kodak just wants it sent back again for repair or a "refurbished "camera. I tried to report Kodak to the Better Business Bureau, but they've dropped out. Wal Mart won't do anything because it's after 30 days and under the Kodak maintainance agreement. Satisfaction guaranteed is false advertising. Don't buy anything that might break from Wal Mart! We can never get our 25th anniversary trip back, or the photos we missed out on.
Another Home Depot Customer December 6, 2009
no expiration date on estimate
went to home depot today and showed them an estimate from another home depot, turns out home depot's story is that their estimates are "only good for two day" and "everyone knows that" and "it is their policy" . I pointed out that no where on their printed, (written), estimate is any language which would indicate an expiration date or, the Home depot rep told me it dod not matter because it was their policy... seems odd, especially in California... so I will spend my money else where!!!
JadO95 November 21, 2009
Late delivery and poor customer service
Don't shop at Home Depot at all.
Take a Stand November 7, 2009
tired of returning items all the time because they're broken, missing pieces or packaged incorrectly
Tired of bringing things back all the time because they break easily, inferior products, missing parts, clothes shrink 2 sizes (and they're washed properly), loose elastic waitsbands on tights, knobs breaking off dehumidifiers, screws not threaded on grills (only to find out after it's ALL PUT TOGETHER AND ON VACATION), Bristles falling out of their best brushes when painting, caulking not adhering properly, Bolts missing from chairs bought there, etc., etc., etc.?

I know I sound like a whine bag, but seriously, I'm not. I am tired of having to bring things back over and over again. I live 17 miles from a Walmart and unfortunately they're the only game in town since they've driven all our Mom & Pop businesses out of Business.

I have started demanding 10-20% back when I return things, depending on the price of the item and the severity of the issue. Sometimes I get it, sometimes I don't.

The point is that if we all start taking a stand - demanding that they provide better products (like made in America which is what the premise was when it all started) and taking responsibility for the crap they sell.

If it happened once in a while, I would say no big deal, but over and over I have to return items all the time to Walmart, Lowes and Home Depot.

My statement comes down to this "TAKE A STAND"AND START DEMANDING THEY RESPECT THEIR PATRONS BY PAYING US FOR THE HASSLES WE GO THROUGH EVERY TIME WE HAVE TO TRAVEL TO BRING SOMETHING BACK. If we all stick together and make them realize that we've had enough of their inferior products just to make huge profits, then we may get somewhere
dinolmb October 20, 2009
no delivery
I bought a tolet from home depot on 10-9-2009 they shipped it on non stop delivery this is now the 10-20-2009 and still no tolet by their tracking number it is now in memphis tn. about 60 miles from me and has been there sence 10-17-2009 now keep in mine this carrier is called non stop delvery thats a joke form indianoplis to cherry valley, ar whitch it has'nt made yet it's take this long home depot said it's out of there hand once it is put on the carrier the carrier said it will try to make delivery by the end of the week which will be maybe. this is poor service by home depot and non stop delivery both that I will never use again and that Others should check them out before buying any thing and having it ship by this carrier.
Makar October 4, 2009
Simply terrible
In the fall of 2004 we went to home depot to by a hardwood floor, and saw many we were interested in. When we decided which one we liked we went to the sales person there and asked how many boxes we would need to purchase for the dimensions we gave them. They asked us a bunch of questions and talked us out of hardwood and into pergo laminate stating that it was virtually indestructible. We have children and they told us you could not scratch this flooring, you could drop stuff on it and nothing would happen, the kids could do anything to this floor and it would keep itself in perfect condition. They also told us you needed to do nothing to maintain it. We were sold right away. We were also lied to right away.

In oct. 2004 We had a pergo floor installed the kitchen, powder room and laundry room of our home. Instantly after they installed this floor I was a little unnerved. I did not like the way they put the molding down, it just did not match. They did not angle it professionally, they had just cut it flush, but I let that go because they gave me a sob story that this is the way it was suppose to be, it wasn't even the same color. Then when they helped move the refrigerator back into the kitchen they scraped the molding which I also let go.

As the months and years went by I noticed that the floor started to separate in certain spots. I went to home depot and they said that would happen when the laminate expands and contracts, once again I let this go. Well now my floor looks awful. It is separated in certain spaces with a significant gap of about 1/8th of an inch at the entrance way to the living room. It is uplifting in certain spots throughout the whole kitchen and the seems are rolling up throughout the kitchen also.

I called home depot several times and was told there was nothing we could do without a receipt. I kept calling and asking for a manager and was told numerous times there was none available and they said they did not know what could be done. I then went in to home depot twice to see what could be done and they told me they could not look up my sale because they do not keep records. I said to them who keeps a receipt for a floor. We expected it to be done properly. I then called the consumer complaint department for home depot and they found out when the floor was installed and said they would get back to me. They told me I needed to call pergo directly, so I did.

It took them a while but they finally sent out an inspector this summer and he told us that pergo should never be installed in the kitchen because it should not be around water. All of our problems were from water damage which I believe is bull crap. How could water damage affect the middle of the floor and the part of the floor that is by the living room and not affect where the sink is, the bathroom or he laundry room. They sent in their report and home depot called us and said they would not replace our floor. I believe that this floor has been installed improperly. I know three people who have pergo and they have not had one bit of trouble with there flooring because they installed it themselves.

I want this letter broadcasted all over the country because I can not get any cooperation from pergo or home depot. I will be calling them again and another news station and if it goes far enough the attorney general, the better business bureau and anyone else who will listen. This is a travesty that we paid $2, 500.00 For a floor and no one will stand behind their product or guarantees. I want my floor replaced and I am getting very impatient with all this runaround.
Pavluxa October 4, 2009
Be aware
My wife and I ordered kitchen cabinets through Home Depot in Valley Stream NY in May of 2007. When the contractors installed them, not only were all the measurements wrong, but the cabinet doors were not at all what we wanted. In fact, we and the contractors thought they were damaged but found out that they looked the way they did because they were "glazed". We were never told nor shown what that would look like nor agreed to getting glazed cabinets. We had ordered from the in store samples (which looked nothing like what we got). It seems that he Home Depot salesman took it upon himself to order glazed cabinets. After months of wrangling, we were basically told "tough luck" because we didn't return them within the 30 day warranty period, even though they were not even remotely what we agreed on with the salesman. Also, we tried to resolve this through the local Thomasville representative (the cabinet makers) and she said that it was the obligation of Home Depot to educate the comsumer about the product. She expressed her belief that we were wronged by Home Depot as well. Now we are so depressed and we deeply regret ever redoing our kitchen (not to mention the expense) because it will be worse than the one we are replacing, thanks to the ineptitude and unethical practices of Home Depot.
Omut October 4, 2009
Unfair interest rates
0% interest for 12 months, 24 months later the job is still incomplete. Guess who's paying the interest rate?

Being charged unfair interest rate for a job that was not properly installed. It took 2 years for the job to be rectified and completed. I was told the interest rate would be postponed for another year but the interest rate continues to be accrued. Now they tell me that the interest rate will not be deferred.

The job was started approximately March of 2006
The job was just completed April 18th, 2008. Today I still have major leaks, the siding warped and popped the trim.

Total cost of job was $27, 343.
Deposit of $8, 202 was taken from Home Depot credit card 2-9-06.
$9, 800 was paid 1-3-07. (job was still not installed correctly.)
Balance was $17, 543
The current balance is $20, 425.77

The contractor they used was unlicensed.
The insulation was wrong.
The house wasn't wrapped.
Siding was not installed properly, used wrong siding.
Siding trim was not done correctly.

Consumer affairs was called. The contractor was found not to be licensed. When Home Depot was confronted about this they agreed the wrong material was used. They agreed to re-do the job and allow me another 12 month 0% interest. They redid the complete job but didn’t allow the interest rate to remain at 0%.

To date I have been charged $2, 882.77 in finance charges and it continues to accrue. I'm getting no help when I call corporate offices for dealing with this injustice of unfair interest rates due to their negligent workmanship.

I'm being charged for their incompetent, unlicensed contractors. Home Depot should be responsible for the time frame it took to complete the job according to quality workmanship.

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