I purchased a supposedly brand new Maytag washer aka Whirlpool and Maytag dryer from Home Depot on the 6000 Carlisle Pike, in Mechanicsburg, PA. Store #4120. After it was installed I went on vacation and when I returned went to use the wash machine and it made a terrible noise in the spin cycle.. All it did was bang and clunk when it went into the spin cycle. I shut it off and immediately called Home Depot, they told me they would have Whirlpool come out to fix it in a few weeks. In the mean time I'm without a washer. To begin with I paid for a Maytag washer, so why wasn't I told at the time of purchase that it was really a Whirlpool. When Whirlpool came to my house, they did something to it and said, they had to order a new wringer assembly and then come back another time. By that time I was furious, I had no way of washing my clothes. I called the Manager at Home Depot and they argued and just gave me the run around and indicated once again that they had to send someone to look at it. After several weeks they came back and fixed it, I never got a call back from Home Depot to see if it worked, reimbursement for buying a broken wash machine ... I got nothing! If I would have wanted a re-furbished washing machine, I would have bought a used one. This was supposed to be brand new Maytag and not a Whirlpool and definitely not a refurbished. I went weeks without a washer and paid full price for a refurbished machine.

Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expidite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...

In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreicated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

I went in for a garage door install quoat. I was quoated one price, when I went to the service desk, was told it was 40.00 dollars more (was quoated last week's prices) The I was told after I complained I would have a 40.00 credit to use towards future purchases. I went to purchase an item today and they told me the credit was only good if I bought the garage door install. New story every day!!!

We told the representative at Home Depot that we have sofits and that they cannot come down because wiring and plumbing are inside. We were sold Thomasville Cabinets and crown molding and were assured that they would work. So far we have two wall cabinets installed and are sitting wondering what to do because no way can we put the molding in place that were givento us. Lets face it, walls, sofits are not straight . Nothing is perfect in a kitchen, the floor the walls ect. We should never have bought these cabinets because they are made for a sofit-less kitchen. Why couldn't Thomasville sell cabinets for kitchens with sofits? Lots of homes have sofits. What we thought would be an easy installation has turned into a nightmare.

I had flooring installed in 2006. After about a month, the floors started to squeak. After complaining and working with the Home Depot for 2 years to correct the issue, they agreed to replace the floors after an indepenant inspector concluded there was an issue with installation.

In September 2008, the same company that installed the floors came back and tore out the old floors and replaced them again. Unfortunately, the issues with the squeaky floors returned immeadiately. They missed screwing the flooring into the floor joists (see photos), and so the flooring moves. Again I have been working to get this fixed, but the Home Depot has now sent me a letter stating "we have found no liability on behalf of the Home Depot for your flooring squeak issues."

I have had multiple flooring companies come to my home and state that they think the only way to correct the issue is to tear up the flooring again and to replace it. I have spent 3 years dealing with this!

The flooring moves when you walk on it. I think that when they replaced the floor the second time, they did material damage to the subfloor during demo of the old floor and during installation of the new floor.

I have not been able to sell my house because potential buyers complain about the floors.

The estimated cost to repair the floors is between $6000 and $8000.