Don't ever shop at the Vernon Hills, IL Home Depot. On 5/16/09, I purchased a lawn tractor and accessories. It took over 45 minutes to ring up my sale because the clerk was incompetent. Turns out he double-charged me for the entire order ($3200), and then issued a credit ($1423) that I have never received. I have been trying to work with Home depot customer service and the Vernon Hills store for the past 10 days, to resolve this, but no luck. Everytime I call, I get another person that knows nothing. These guys are idiots. This issue is still unresolved. Don't ever shop Home Depot Vernon Hills!

This month I went online to pay my Home Depot credit card bill. My modem had crashed on May 1st and they didn't get me a new out until May 6, 2009. Therefore I was late paying my bill.

When I went online to view my current bill, I noticed that there was a late fee of $39.00. The bill was due on May 31, 2009 and was late as of May 05, 2009. I thought this was a bit steep for a late charge.

Then I happened to notice that the interest rate had risen 12%. I had not received any notice of the rate increase. So I called customer service for Home Depot listed on the website.

I spoke to a young female and asked her to explain the steep late fee. She stated that since the account was past due by 2 days the late fee was assessed. I then asked her to check and see if the interest rate increase was correct. She stated that it was. I asked her why the rate increase and she stated "Because you were late on your payment".

I asked to speak to her supervisor. After about 5 minutes a male supervisor came to the phone and I explained the situation to him. I told him that I did not get a paper bill anymore and paid my bill online and because of the modem failure I could not get on the Internet to pay my bill.

The supervisor said "Well you were late in your payment and it is written in the credit card contract that they can go up on the interest rate if you are late". I asked him to look on my account and to see how many times I have been late with my payment. He stated, rather sheepishly, "I can only look back 12 months and you have not been late before. I can't see any further back". I told him I had had the card for 2 years and had never been late before and I could not believe they would increase the interest rate that much and charge a $40.00 late fee. He essentially said that that was the way the contract was written and if I had a problem with it to call another service number tomorrow. He was also somewhat sarcastic.

The moral to this story is that this is just another corporation that has mishandled their business, are now in financial trouble and are now punishing their customers by nickel and dimeing them to death just to keep up the bottom line. Forget the customers and customer service.

The employees they hire will run from you when you try to ask them a question. They don't know anything about the products they sell and don't want to try to be of any help. There is a Lowe's 3 blocks from this Home Depot. This appears to be a systemic problem within the whole Home Depot Corporation. No wonder they are in trouble.

I am going to cut up my Home Depot credit card. I will not spend any more of my money at Home Depot and would urge anyone else to no longer do any business with this failing company.

Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgeable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expedite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...

In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreciated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

I’ve ordered Home Depot Installation of a GE 40 gallon 12 Yr warranted Water Heater to be installed. Because I wanted to use my Home Depot card and it was an emergency I went with Home Depot. I paid 887.00 total. $300 for install and $587 for water heater. It became a nightmare. I was sent to 3 different stores after being charge and refunded 3 times. I needed a water heater!! The store that’s closet to me is Elmont LI, NY; an appointment was set. Waited for the contractor to call me each time. I waited 2 days to be told that Home Depot Elmont NY, does not install in Queens, NY. Ok. So now I call Home Depot back and the representative advised me that Freeport Long island NY can install in Queens. Now this was too good to be true. It was. The Manager from Home Depot Freeport said no after telling me yes. Now mind you these stores are the closest to me.
One month gone and my second refund later. Home Depot rep advised me that the only store in Queens to install a water heater was Springfield, NY. I was very please to hear that and anxious to proceed with appointment, etc. I was also aware of complaints online, regarding installers for Home Depot especially water heaters and the $100 charge they’ll try to impose.
So with that all being said, the installers from Tristate arrived and just like a script; First of all they sent what seemed to be very young and inexperienced (assuming approx. 18-21 yrs). As soon as they saw the heater, first words were (yes thats 2 installers) said Oh no we have a problem. Like I said just like a script. The water heater is tall and require additional cutting. I said ok, How much? I do contract work as well. I said Do you need snippers to cut the tin vent. I will do it my self. I was actually advising the plumbers. The young man quoted me a price of $90 for a valve and then it seemed like he forgot what else to say and decided to call his manager. After speaking to the manager he turns to me and says we are not equipped to do the work and did offer me an alternative water heater which was shorter and with 6 year warranty. He told me it was not boxed. For all I know it could have been a return so I declined. The plumbers left. I called the Tristate contractors myself so what happens next since they were not equipped to do the work. I was advised that they will have to place another order to install with proper items. So I went to the Home Depot to obtain a refund. was told $887 minus $ 100. Of course I told my story and declared “Its not my fault the plumbers were not equipped and seemed inexperienced.” I also advised that Home depot has alot of complaints online regarding installation services. I was given my refund. I decided to purchased the water heater and get a 20yr professional to install and was charged only $250.00 It appeared to me that these young plumbers were rehearsing along with the manager going from home to home to collect a $100 fee providing no work and/or poor service. Keeping a used water heater in their truck. This is truly a scam and quite tacky. Until they came to me.

I submitted a rebate request via the internet on Oct 30, 2008. There was no acknowledgment of the request at that time. Bad sign. Submission # 110960966 On 12/31/2008 i received a letter from HD saying they were unable to honor my request and asked for further purchase information. On Jan 5 2009 I mailed ALL the purchase information for a Maytag refrigerator. Home Depot HAS NOT refunded a $65.00 delivery charge as of March 3, 2009. They also did not acknowledge receipt of the proof of purchase and delivery.