I bought an old house four years ago that i have been slowly remodeling. I had spent close to $80, 000 in purchases from Home Depot over that time period using my visa card. I opened a Home Depot card to get a discount one time. I never activated the card so they (Home Depot Credit declare it lost/stolen). When I tried to use it they informed me of that so destroyed the card and they were more than happy to open another card for me right on the spot so I could get my discount on a chop saw. I never had to fill out another application...very easy at the time. Several months later i'm getting weird calls from Home Depot that sounded to me like telemarketing calls so i was very short with them, "thanks but no thanks and take me off your call list". Well eventually i learned that it was a home depot credit card company collection agency. they had reopened my credit card so i could get the discount on the chop saw but used a previous address (five years old) not my current address. I have a fantastic credit score, i've spent $80, 000 at there store and they're treating me like a deadbeat. I was pissed. They have my SSN from my previous credit card and my current address because they send my stuff all the time and i also had a contractor credit card with them. I immdediately attempted to resolve the matter on the phone, i offered to give them another credit card number to pay for the saw but they said that the only way i can do it over the phone was if i gave them my bank routing and account numbers...i told them there was no way i'm going to be giving out that info to them. I also said that they is no way i'm paying late fees and finance charges given that i considered this their fault. They were ok with that so i went to the customer service desk at Home Depot to pay off the saw but she needed my card number, i said i never recieved a card because they probably sent it to an old address and she could not contact a human at the credit department without a credit card number. She effectively through up her hands and said sorry. I told her to dial the number again and give me the phone. I kept hitting zero when prompted for the number and eventually got a CS person. I once again explained the situation and she told me the amount to write the check for and to simply put my SSN on the check and the service desk person should be able to accept the check...i hung up. well that turned out to not be the case, the service desk person didnt seem to be well versed in that process so i once again had to jump through hoops on the phone to get the credit card person back. I handed the phone back to the girl behind the counter and she eventually accepted the payment. So i thought this unpleasant matter was behind, today i am still getting robo calls from the home depot credit bureau/collection agency. i called home depot pissed and they said that they are not responsible. I tell them that they're name is on the card. They have contracted with the credit card company. They make money from my credit card purchases with that card. They offer discounts to use that card. They accept payments for purchases on that card. I would say that they have some skin in the game when it comes to how that credit card company does business and how it treats Home Depot customers.

Anyway, Home Depot is the last place i will choose to do my shopping in the future. I've had other bad experiences in the stores but this one finally pushed me over the edge.

Pete
Old Bennington, Vermont

Went to Home depot to place a cabinet order, back in July of 2008, had a designer do my kitchen design. Designer had a blank room no windows or anything else installed at the time. Found the style of cabinets etc. Placed the order.

First cabinet order came beginning of September, he ordered 42' cabinets for the walls and a 96' oven cabinet problem was we had 96' floor to ceiling, also ordered crown molding totaled 6' to go on top of cabinets. Guess you all know it wouldn't fit. Designer said no problem we'll fix the order.

Here we are after 8 orders most of them wrong type wrong sizes. Still trying to get a refund on what we already returned to them have had our entire home dismantled for all this time.

Finally have had to call corporate offices to try and get somewhere. Long story short. We paid over $10, 000 for what should have only cost us around $8000 not to mention the fact the original design is off by over 3' sink isn't where it should be outlets switches etc. are all wrong window is in the wrong spot cook top hood is in the wrong spot. Holes in roof and ceiling are in the wrong spots have to repair and redo everything over.
We went entirely by their design. Forgot to mention had to pay to have them measure, and guess what that was wrong too. Designer says the problem is we were the installers. Got in my husbands face in front of store manager and the joker still hasn't been fired yet. Now they have the nerve to tell us we owe them a balance due on our orders at minimum 15-20% more than we already paid.

After going over all the bills, it appears to me that they charged me almost double for smaller cabinets, to make it look like we owe them money. We had to cancel family dinners, vacations, a 70th birthday party and almost life in general since August until now. Install and uninstall reinstall etc. all these cabinets, repair holes in walls ceiling roof and they think we are going to pay them more money.

We were ignored by store managers for months. Threatened by a designer, and just entirely ripped off by Home Depot. I would love to be able to find anyone that has had similar problems and file a lawsuit. If we were charging just labor to them for the damages it would be over $30, 000 that they should owe us. Not to mention all the stress etc. I would love to see them have to pay us little guys for the damages. Oh forgot to mention the 8 cabinet orders have been in my living room all this time finally had to pay to put some in storage so we could at least walk in our room. They don't want to pay the storage either think that part should be our problem never mind they were supposed to come and pick them up 6 months ago. Still waiting for that to happen too. If you want to redo your kitchen please please please go some place else. Learn from our mistake.

I was in O'Fallon Illinois Home Depot on Tue. Feb.9th and a female employee went off on her bosses. The language was unacceptable. This happened in the morning. That afternoon I called my company to stop doing business with Home Depot until a formal apology was made publicly.

Employees need to respect there companies. These statements should have been made behind closed doors. This employee has no right to work for this and any other company who deals with the public. The bosses should demand more respect from their employees. That why other countries are taking over our country because they demand respect.

On Jan. 5th 2009 I purchased a Homilite generator from Home Depot in Aberdeen, WA to run the power in my semi-truck.I drive alot of the northern states. When I got to South Dakota the generator would not start, it was 8 degrees outside but when I got to the lower states it started first pull.
I used the generator 2 times in 30 days. I was unable to start it any other time. I payed $2500 to have my generator repaired on my truck and decided to return the Homelite generator but was denied by the manager Chuck that told me it was "ran in the ground" and he is denying my refund even with reciept . By the way, it started first pull.
I conacted Bryant Millner at the Home Depot Complaint department and told him I would gladly e-mail pictures so he could see the generator. Bryant put me on hold for 3min to call Chuck in Matton, IL, when he got back to me he told me my generator was unsellable before recieving my pictures. The only thing wrong with the generator is a $5.00 missing gascap. I would have gladly taking $10.00 off the refund amount.
I guess Home Depot can care less about there customers. What-ever happened to customer satisfaction. I guess that went out the door when the corporation got big enough that there customers didnt matter anymore.

I HAVE BEEN MAKING PAYMENTS SINCE I HAD THE CARD AND IT NEVER COMES DOWN FROM 700.00 DOLLARS MY INTEREST IS TO HIGH. I WANT TO PAY ON THE PRINCIPLES ONLY SO THE INTREST COULD COME DOWN. I NEED YOU TO STOP CHARGING ME TOO MUCH INTEREST SO THAT I CAN PAY OFF MY ACCOUNT. I WANT TO KNOW HOW MUCH I REALLY OWE WITH OUT THE INTEREST? I NEED SOME ASWERS SO HERE IS MY CELL #956-640-2929 MY NAME IS SUSANA REYNA.