I ordered a master bathroom vanity set which included a double-bowl granite countertop on 11/11/2005. My husband, a contractor was sent to Iraq nearly a week later and spent (18) months the first time and another (10) months the second time with only (3) weeks of actually being home. During this time, I was not able to have the vanity and sink installed.

On 7/14/08, my husband and I hired a contractor to install the vanity/sink combo. To our dismay, we were informed that the sink was cut incorrectly. The vanity itself was 60" wide that included double sink bowls and a 12" drawer in the middle. The actual sink was cut 60" wide with double sink bowls and no 12" space in between the bowls to accomodate the 12" space in the middle. Therefore, it did not fit. We visited the Home Depot store where purchased on 7/22 and spoke to the department manager "Bob". He informed us that he would contact his corporate office to see what could be done. I contacted 'Bob' on 7/29/08 and was informed that nothing would be done on our behalf due to the length of time involved. While I understand that the length of time was rather long, it does not preclude Home Depot from any wrongdoing on the part of providing a quality product. The representative that initially took the order on 11/11/05 (JAP810) did not properly enter in the specifications correctly. The issue of the wrong size still stands. We would like to have the countertop replace with a comparable one at no charge or not to exceed 50% of retail.

Went to Home Depot to purchase installed carpet. I had measured 36 Sq yds. Person sent to measure came up with 44 sq yds. Was told I had to purchase 44 sq yds. for Home Depot to install. The way they wanted to install would have two seams. I ordered 36 sq yds, got my own installer and carpet was installed without any seams.

Recently my husband and I moved into a new home. We decided to repaint our five-room condo and we bought all of our paint at Home Depot. Relying on the expertise of the sales people of the Home Depot we followed their recommendations on the finish of the paint and the brand. We bought 1 gallons of “Green Crush” paint West Roxbury Home Depot and then another gallon at the Watertown branch to paint our dining room at. It took my husband a total of 13 hours to cut and paint the 2 coats of paint in the dining room. Once the paint on the dining room walls dried we realized that the two gallons were actually different colors and half of our dining room is one color and the other is a different color. The name “Green Crush” says on both of gallons and the paint formula combinations are the same but the colors are SIGNIFICANLY different. So I ask you, how could this happen? You advertize yourself as the know it alls of the home improvement. You supposedly employ the best and the most knowledgeable staff, so tell me how two separate gallons of paint with identical mixture of paint combinations can come out to look about 3 shades differently?
The best part of our experience came on June 28th, when we arrived at the Watertown store to ask for a refund the paint and had an encounter with Tony D., your customer friendly and welcoming staff thought that it would be appropriate to blame the customers for the something we have no control over and to yell at them for better absorption. I believe that blaming the customer would be the last thing a store employee should be doing, but there was Tony D. in all his orange apron glory burrowing his brow and folding his arms over his belly and raising his voice at my husband. We asked for a refund and for a new gallon of paint to fix our wall. Tony D. yelled at my husband. We asked to speak to the manager. Tony repeated three times that the store manager, Devon Campbell, told him to tell us that he will only replace one gallon of paint and that he would not come out. He did not call the manager, he just kept repeating that this is what the manager told him to tell us. When I tried to voice my concerns, Tony D. did not even look at me. He ignored any attempts I made to talk to him and persisted to yell at my husband. I would like you to thank Tony for me for the 1950s treatment he gave me, I guess the Watertown Home Depot’s policy is “women have no business in a hardware store.” My husband and I are outraged and appalled by the treatment we received by your store employees. It is the store manager’s job to address the clients’ concerns and attempt to fix them, instead Mr. Campbell was too busy to even come out of his office and face us, he send a disgruntled messenger instead.
Please send us a check in the amount of $83.92 as refund for the 2 gallons of Behr “Green Crush” paint which screwed up our wall and for 2 gallons we purchased to fix our wall. Furthermore, please tell me how you, the home improvement experts and our caring neighborhood home improvement store are going to repay my husband and I for the hours of work we put in and the hours of work will have to put in to fix the mess your “knowledgeable” staff have graced us with? And the greeting we received complete with the eye rolling and burdensome sighs and gross disrespect instead of apologies. My husband and I have spent tens of thousands of dollars at Home Depot over years, but your employees have treated us as solicitors who are bothering them. Please give me one good reason that from now on I should not shop at Lowes or Harvey’s or any other store that says that it stands behind its product and actually means it? Please convince me that I should not tell all my friends and family and every contractor I deal with about the treatment I received and advise them to stay away from Home Depot. The marginal savings your store provides to customers does not compensate for the disgraceful treatment we received. I would to repeat, please make sure to send our refund in a form of a check, not a store credit since we no longer wish to shop at your store.

I used to shop at home depot all the time. 2 years ago, I painted my whole house with gallons and gallons of Behr paint--good deal because of the rebates. What a rip off! Then I find out from friends this happens routinely. Rebates are DESIGNED so that you never GET the rebate. It’s a carefully planned, deliberate ploy to rip off customers. I did everything BY the BOOK. Didn’t matter--I never got hundreds of dollars in rebates. I WILL NEVER set foot in a home depot again. And THEY think THEY ripped ME off. They lost a lot of business--from my family and all our friends. Word of mouth counts.

On June 24, 2008 I special ordered two types of tile which were recommended as a set from Home Depot. The employee struggled with the order, but after about 45-50 minutes he completed it. The order should not have taken more than a few minutes since I had all the measurements required. When I went to pay for the order I discovered the credit card account had been closed due to lack of activity. I reapplied, received a new number, paid the fee and went home to await my shipment.

NEXT DAY AT HOME DEPOT: When faxing the order to the vendor it was discovered the employee entered incorrect information for one of the matching tiles. The item is sold by piece and not by square foot which I discovered on the day the tile arrived and was finally delivered. I was never informed of the change or the incorrect calculation. On the tile's near arrival day, July 8, I called the store to check on its progress. I was told the tile shipped on July 1 and was on a truck. The store's delivery dates were Mondays and Thursdays. I would receive a call when the tile arrived, but check the web site for status updates. The next day I discovered the tile had been moved to July 11 as the expected arrival date. I called the store and was assured it would arrive on that day.

On July 10, I contacted the store to verify the tile's status and was told it was delivered to a store about 50 miles away. I was also informed that an employee had called me the day before to let me know of the shipping problem. As of yet, I had not received any phone calls or communication from the store, expect when I initiated it.

The July 11 date passed and no word from Home Depot so I called them on the 12th. I discovered the tile was missing...it was on a truck...no one knew where the truck was...the order was cancelled...I had been informed of its late delivery a number of times...everything they told me was a lie.

I called the "Customer Care" or perhaps it should be called "Let's pretend to make the customer think we care" line. I spoke with a gentleman who made me believe he was really involved and would have the store trace the tile and get back to me.

Later that day I received a phone call from an employee who stated the tile would be delivered Monday night...they would deliver it to me without charge no later than Wednesday...they had no control over the shipping company...the tile was not delivered to another store...the original order was never cancelled...all of it was just more lies.

YESTERDAY: July 15, 2008 I received a phone call stating the tile was in and ready to be delivered. I gave directions and waited for its arrival. When the truck backed up into the drive way I realized immediately that the amount I ordered was NOT what was being delivered. I spoke with the young woman making the delivery and showed her my invoice. She saw that I was short the necessary tile and calculated that it was short by 82.5 square feet.

Needless to say: I waited hours at the store to check on the tile, never spoke to a manager until the final delivery was incorrect. I am waiting right now for them to pick up the tile and return it. I went to a local tile store and purchased higher quality, lower prices and quality service. I should have done that to begin with. Like others, I will never shop at Home Depot again.