Some time ago I received a home appliance catalog from a Home Depot affiliate. At that time I hand delivered the catalog to the local Home Depot store manager who was on duty at the time. I told the manager that 'our future patronage at Home Depot stores is contingent on us not receiving another solicitation of any kind from Home Depot or its affiliates.'

In April 2008 I purchased a home appliance from the local Home Depot store. In my conversation with the sales clerk, I reminded them that I was not to receive solicitations as a result of my purchase. The sales clerk showed me a computer screen that displayed my customer information, and it was marked 'opt out.' She assured me that I would receive no solicitations.

On May 1, 2008 I received another Expo catalog. I went to the local store for an explanation. The store manager stated that the 'opt-out' notation connected to my customer information applied only to e-mail, and that the corporate office was responsible for the U.S. postal mailing. I sent a protest letter dated May 1, 2008 addressed to Home Depot Corporate Headquarters in Atlanta, GA directing the Home Depot to eliminate my name from their databases as soon as the rebate check (still owed to me at that time) had cleared their bank. I received a response to that letter, dated May 21, 2008 that said that Home Depot was interested in resolving my complaint.

On May 28, 2008 I received another Home Depot advertisement. I immediately posted a letter to the corporate office protesting Home Depot's failure to remove me from their mailing list, and sent it certified. I also sent the offending mail piece to them. The postal system reports that my letter was delivered.

On June 7, 2008 I received yet another Home Depot sales pitch in my mail box. It appearing that the Home Depot will not remove me from their junk mail list voluntarily, I am filing a USPS Form 1500 against them.

I filled out an application for a charge account under my business name at the Home Depot in Broomfield, Colorado. At the time, the salesperson told me that my personal credit would not be checked, that only the bank information for the company would be verified. They ran a credit check under my name, which caused a refinance on my home to have issues. The manager refused to do anything about it.

Ordered Hot Water Tank installation from Home Depot. They sent Fast Water Heater Co. to install who charged an additional $516 in parts upon delivery and indicated they were required. I later learned that none of the additional work was required or necessary. As well they marked up the parts by 1000% - 2000%. A $9.95 piece of duct pipe was charged at $270. $2.48 insulation charged at $29.

Went to Home Depot to have carpet/tile installed in my home. First of all, I could not get service in
the carpeting department after an hour wait. Went back in several days later and had to wait
2 hours for sales help even though there was no one waiting. The sales rep. was clearly irritated that she had to wait on a customer and she let me know it through her demeanor. When I finally got someone
to take my order for measurments - they charge you $50 -they stated that they have a high tech company to come out a measure your home. The company is called measurecomp and they are supposed to use laser beams to measure. The elderly guy who showed up to measure appeared to be on drugs
or seriously mentally ill. He said he was tired and didn't feel like measuring any more that day. After what we had already been through with Home Depot - we called the store to insist that he take the measurements on the date and time scheduled. Four hours later the guy showed back up - with major
attitude- and did the measuring. He used the old fashion method of using a tape measure and calculator.
There was nothing high tech about what he did. After the measurement ordeal, we went back in the
store to order the carpet/tile and couldn't get service if our life depended on it. After a two hour wait, when the sales associate finally decided to wait on us we were excited. She started to look up the measurements in the computer when a co-worker walked up to her and asked her to stop what she
was doing and take his "friends" next. She proceeded to stop working on my order and told me to come
back in a half hour or so - as she was going to wait on her co-worker's friends. They needed window
blinds measured and cut. I was mad but was committed to completing the project. After a half an
hour I went back to the counter and the sales associate was no where near finished with the other people.
I asked her how much longer would it be and she completely ignored me. I left the store and contacted
Home Depot corporate headquarters. They were of no assistance whatsoever. They elevated the
matter to a zone services manaager who sent me a letter weeks later saying he had been trying to
contact me. The phone number he was using was 10 years old and not the phone number I had
used in the work order or to set up the carpet measurement. It must have been an old number in
their database from years ago when I remodeled my first home. To make matters worse, the sales rep.
must have been mad that I filed a complaint against her and so I was deluged with cold/rude phone
calls from this woman. Despite spending over 5 hours in Home Depot, no single employee ever discussed my carpet or tile needs or selection. It was like pulling teeth getting waited on. Yesterday, I received
a phone call from the sales rep. telling me that there was an issue with my carpet installation because the carpet in my home had pet urine in it and Home Depot refuses to remove it. That is not an issue -
as I have hired a service to remove the tile and haul it away and could do the same for the carpet.
The issues were the selection of the carpet/tile, the ordering of said items, the time frames involved
and my budget. Home Depot did not find these to be issues worthy of discussion. The only issue for them was what Home Depot WOULD NOT do for me - not what they could do for me. Here they advertise about their sales/installation services and give you incentives to utilize their services (i.e. 10% off etc.) To get their employees to do their job and to treat you with courtesy is another story. Evidentally, there is a big disconnect from corporate Home Depot and the local stores. What a terribley negative experience I had with them.

My husband bought me a new oven that I'd been sorely needing. Delivery was set for the following Saturday. Friday night we got a confirmation call for delivery between 10:30 and 2:30 'tomorrow'. Saturday morning the phone rang. Someone asked if it would be ok to reschedule our delivery to another day. I said no, my husband had taken days off of work to remove the old double oven and stove top and prepare the area for the new appliance. The woman tried to negotiate a new date/delivery time to which I said no. She said she'd call me back and hung up. 2:30 came and went so we called the number given to us for delivery questions. It was then that we found out that our delivery had been rescheduled to *next* Saturday. We went to the store where the stove was purchased and spoke to a salesman in that department. He said that several other people were upset, too. (That makes it all better - why?) A truck had broken down and the subcontracted delivery company was having problems. The salesman said it's not Home Depot's fault, it's the delivery company's fault - Home Depot can't do anything. So we asked for the manager. The manager said the same thing. It's not within Home Depot's control to make sure of delivery, but they sure happily took our money! When we asked that they call the delivery company and have them find a way to get our stove to us, the salesman and manager walked away and huddled before making a phone call. Ten minutes later the salesman found us and told us there would be no deliveries over the weekend. He told us to call the store manager on Monday. Meanwhile, we have no oven or stove and are living with a torn up kitchen in total disarray.