I purchased over $5000 in Kraftmaid cabinets in Jan 2006. I filled out rebate form $300 and mailed in per instructions per time window. In March, I checked the status on the website and it said giftcard had been mailed mid-March. I never received it. I called twice in March and was told it was mailed. The second time, I explained that it had been over 10 days and I would have received it by then. Request re-issue of gift card because I had not received it. They said they could not reissue for 45 days. I waited well over 45 days. No re-issue. Called in June. They said it had been over 90 days. SOL! I requested to speak to someone higher. I was told there was no one else to speak to. I could e-mail customer service complaint. I did. NO RESPONSE!!! It's been 2-3 weeks now since I e-mailed.

Home Depot's return of on on-line orders are unreachable. In May I ordered roll up bamboo blinds. The order was incorrect and they overshipped by 4 blinds. I sent them e-mails to which the response was they will contact me as soon as possible. Not sure of what time table they use, that was 2 months ago. Placed many calls to the 800 number only to hold on from anywhere to 15 to 30 min. When I reached a live person they said I would get a call in 72 hours, 2 months have passed no call. HELP!!!!!!