We were in the paint dept. to purchase some paint.I looked for the paint I wanted but didn't see it.There was two other people standing there and without a hello or how are you "I'm busy at the moment and i'll be with you in a few mins."He was putting stock away and using the computor.We have had other occasions of the same sort.We ended up going to Rona for some excellent service.We are now going to go where the service is great. The person who was on the desk was your department manager.Ironic isn't it. Sept 29/2010 approx.9.45am.

Home Depot at Home Services installed a roof on my house 6 years ago. I bought the top-of-the-line Timberline Ultra lifetime shingles. They made a mistake and installed a thinner lower quality shingle (the Timerline 30 year shingle).

My insurance company recently caught the error after the roof was totaled in a hail storm. After a month of calling I have been unable to get Home Depot to come and look at the roof and the GAF (shingle manufacturer) inspector will not come look at it either. GAF issues the warranty for Timberline shingles installed by Home Depot, guaranteeing proper installation and protection against material defects, etc. So far, GAF has said that putting the wrong shingles on my house does not qualify as "misapplication".

The first time I called Home Depot about this issue they stated that their records indicated that the thinner 30 year shingle was installed on my roof. I told them that I paid for the thicker lifetime shingle so they pulled the original paperwork from archives. The original paperwork shows that the contract was for the thick Timberline Ultra lifetime shingles and they have paper that shows they paid their distributor for the thick Timberline Ultras so now Home Depot is taking the position that the thick shingles are on my roof, despite the inconsistencies in their records, despite the determination by my insurance company that the shingles are a 30 year thickness, and despite the fact that neither Home Depot nor GAF has come back to my roof to take a look.

My insurance company will only replace my totaled roof with a thin 30 year shingle because that is what is on my roof. I want thick lifetime shingles on my house because that is what I originally paid for. Home Depot and GAF are trying to avoid responsibility for this mistake. If they had installed the thick Timerline Ultra lifetime shingles that I contracted for then the roof may not even have been totaled in the first place.

A HUGE mistake (or possibly fraud) by Home Depot's roofers and after a month of dealing with them I can tell that they are only concerned about their own skins. Nobody will help me.

My husband and I used to frequent Home Depot until a few years ago when we realized that they were all understaffed and understocked. Apparently, likely in an effort to compete with Lowes, they have now added people and supply chain professionals to amend these issues. We were doing more work on our house and decided to give them another try. After a few successful trips, we needed a large amount of tiles, so we had to order online. I got a message on a Thursday night that the tiles were in, could I please call to schedule delivery and by the time I got to work Friday morning, I had an email stating that the shipments had been declined by owner and were cancelled. I called Home Depot, who said that it was ridiculous for the shipper to have returned it and called them directly. The shipper then said they had not returned the item and had no record of doing so. They scheduled delivery for the next day (Monday) and Home Depot said that they would work out the paperwork on their end. Monday a large delivery was deposited on our driveway - of the wrong tile. That was 3 weeks ago and every day for 3 weeks, they have claimed they were coming to pick it up and never have. The first 3 days I was told someone had to be at the house, so I left work to be there for the 4-hour window with no one showing up. I then refused to continue with that and every day there was a new excuse. No bill of lading, couldn't find your house, weren't in the area - even though they were constantly telling us "yes, we will pick up tomorrow." We are now entering our 4th week with the tiles sitting in our driveway blocking the garage. In the meantime, we had to reorder the proper tiles and wait for delivery, delaying the work on our basement by another 10 days.

I will never order online from HD again! I waited 2+ weeks for an order that was supposed to ship 2-5 days after placing. Furthermore, after trying to cancel the shipment, they finally contact and say it has already shipped! I needed this product asap, was in the middle of remodeling, so I decided I would just take it once it arrived. When it arrived, it was damaged!!! HD said I would have to re-order and do a full return for the damaged pieces. And wait another 2-3 weeks. Bad, bad, bad. I will stick to Lowe's. After reading these and other horror stories online, I will never do business with them again!!!

PRICES FOR BOARDS 1X2, 1X3, 1X4, 1X6, 1X8, 1X10 AND 1X12'S ARE ON THE DISPLAY BOARD TWO INCHES OFF THE FLOOR, (2") THEY STATE 1X4 X8FT $2.35 AND THE TYPE IS THIS SMALL. YOU GET ON THE FLOOR AT 70 YEARS OLD AND TRY TO GET YOUR BIFOCALS TO SEE THE PRICES. YOU WILL ALL GET OLD SOME DAY AND IT WILL BE YOUR TURN I HAVE COMPLAINED TO A LOT OF PEOPLE THER AT THIS STORE THEY TELL ME TO SUBMIT TO THE WEB SITE THIS HAS BEEN GOING ON FOR OVER A YEAR AND THIS IS THE THIRD E-MAIL TO YOU AT HOME DEPOT WHO NEVER GET THIS STRAIGHTENED OUT. THE STORE MANAGER HAS EVER POINTED ME TO GET THE COMPUTER AND SEND IN A COMPLAINT. TO WHO? NO ONE LISTENS. THIS STORE IS NOT ELDERLY OR EYE SITE IMPAIRED FRIENDLY IN THIS DEPARTMENT.