I was referred to a HVAC contractor by Home Depot . After deciding on this contractor who mentioned 12 month no interest on HD card, I decided to apply. I called and emailed to inquire about 12 month 0 interest. Was told via phone only 6 month existed! I noticed online that 12 mon was available on HVAC installation. I applied online and received 1200 (not enough for 12K job. I called number on temporary card to request increase. I was asked several question about credit info (i.e. car loan company, etc.)passed series of questions, but was then transferred to someone else who asked me questions about my nieces residence, ex-husband's sisters birth month, which I explained I had no knowledge. Asked about my twin sister's rental property and several other addresses. Nevertheless was denied credit because I couldn't be "verified & high fraud rate online." Explained questions had no relevance to me & credit report. Ashley, Judgmental Coach & Teresa, Credit Underwriter, (Tenn) "can't change questions." Went into store, store personnel couldn't believe my story and called credit division. Stacy & Joe (Florida call ctr), "we use public database that is in my report" I check credit report monthly, since bank institution had laptop stolen several years ago...all info correct! How would I know my ex-husband's sister's birth month! My twin sister's rental property locations or her daughter's city of residence? WHY was I denied credit with a 700+ credit score. If home depot doesn't want to give credit, say so, but don't put up BOGUS questions that have nothing to do with me!!

Never, ever, ever have a bath remodel done by Home Depot . We should have known by the high pressure, misleading sales person that arrived at our home. We had a simple shower remodel that was not good from the beginning. We had to have the entire thing redone, which turned into another nightmare. They do not do their own work, but contract it out, so it is the luck of the draw on who shows up.

After talking to a number of people who do the same type of work, we were charged about double the standard industry rate. If I knew a way to try and get half my money back, I would try.

Every time I hear your rap ad it is one more time I will buy at Lowes and hopefully one day closed your ad agency is to unemployment.

Home Depot support has crashed my computer twice (two out of three scheduled services). I would never recommend their tech support to anyone. My brand new HP computer is unusable, especially since I didn't get any restoration software with it when they sold it to me. You stopped me from starting my online business!

Last Sunday, I purchased some fencing materials and was overcharged $400.00 by the cashier. I immediately called this to the cashier's attention and she sent me to the customer service counter to get it fixed. After waiting for about 30 minutes (the return line was out the door) I asked the assistant manager for help. He informed me that they would have to refund me in cash. I told him that I needed that $400.00 in my account and my work hours do not allow me to get to the bank on weekdays. I asked him to please credit it back to my account. He told me to take the cash to an ATM. He didn't seem to concerned about my outstanding checks and the possibility of one of them bouncing. The cashier made a simple mistake. No problem. Home Depot refused to fix it and didn't even offer any sympathy or apologies. Not even a coupon or some token of their appreciation of my business. They CAN credit a debit transaction, they just REFUSE to for some unknown reason. I had already spent at least an hour in the store looking for things that they were out of and eventually having to settle for substitute materials. Much of that time was spent playing hide and seek with the "experts" (they are VERY good at that game). Then I got to spend a half hour in the return line with Home Depot holding my $400.00 hostage to finally be told to take my cash and go stuff it in an ATM. I used to love Home Depot and would very rarely shop elsewhere. I completely remodeled my last house with materials from HD. If anyone from HD is reading this, you should take note that your declining product selection, ridiculous refund policy and your habit of understaffing your stores have been pissing off your customers for some time. However, this assistant manager and his uncaring attitude adds insult to injury. I'm probably wasting my time though, I'm just an average Joe who only spends $10k a year at HD. SAVE MORE. GET MORE DONE??? Neither in my case! LOWE's is the way to go from now on.