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C J Wood
July 25, 2009
MAYTAG AKA WHIRLPOOL WASHER
I purchased a supposedly brand new Maytag washer aka Whirlpool and Maytag dryer from Home Depot on the 6000 Carlisle Pike, in Mechanicsburg, PA. Store #4120. After it was installed I went on vacation and when I returned went to use the wash machine and it made a terrible noise in the spin cycle.. All it did was bang and clunk when it went into the spin cycle. I shut it off and immediately called Home Depot, they told me they would have Whirlpool come out to fix it in a few weeks. In the mean time I'm without a washer. To begin with I paid for a Maytag washer, so why wasn't I told at the time of purchase that it was really a Whirlpool. When Whirlpool came to my house, they did something to it and said, they had to order a new wringer assembly and then come back another time. By that time I was furious, I had no way of washing my clothes. I called the Manager at Home Depot and they argued that it had to send someone to look at it again. After several weeks they came back and fixed it, but I never got a call back from Home Depot to see if it worked, reimbursement for buying a broken wash machine ... I got nothing! If I would have wanted a re-furbished washing machine, I would have bought a used one. This was supposed to be brand new Maytag and not a Whirlpool and definitely not a refurbished. I went weeks without a washer and paid full price for a refurbished machine.
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