THEY TELL YOU THEY WILL CONNECT YOU WITH A HUGE COMPANY TO LIST ITEMS ON E BAY. ALL THE PROGRAM IS TELL YOU THE BASICS OF HOW TO USE EBAY...DUUUGH! THE PHONE # AND WEB SITES ARE UNAVAILABLE...CALL 866-261-5415..TO TALK TO A LIVE PERSON. THEY WILL TELL YOU THE SITES ARE DOWN, DON'T BELIEVE THEM, MAKE THEM TAKE YOUR REFUND INFO IN PERSON OVER THE PHONE. CALL YOUR BANK AND DISPUTE AND GIVE THEM ALL THIS INFO. YOU WILL GET A REFUND!