National Home Protection Warranty advertises online for Sensible Protection Against Repair Costs because
Your home systems and appliances won't last forever. A National Home Protection Home Warranty is a service contract that covers mechanical breakdowns due to normal wear and tear of the major systems and appliances in your home. NHP Home Warranties cover everything from heating and air-conditioning to plumbing and electrical systems. If our pre-screened service technicians can not repair your appliance then NHP will replace the entire unit. When you look at the coverage, it list that Water Heaters are covered under the Major Systems Plan. So, I purchased a 3-year contract for my second home in NV and when the water heater burst, I called in my claim and they told me what plumber to call. All I was supposed to pay is the $45 service fee. The water heater could not be repaired and a new one was installed. NHP does not display their contract on line. So after you sign up and are guaranteed all these coverages, you get a contract in the mail. They refused to pay for the water heater saying that it was repaired and that I got a new tank-and tanks are not covered. They would only pay for the parts around $150. I was charged $1, 050. The installation of a water heater is the tank. When I called the plumber he said that the water heater and the tank are one and the same. I tried calling and emailing but to no avail. I was told to email disputes to Michael Moore who emailed back that the water heater was not beyond repair. That is ridiculous and he knows it. This company is deceptive and should be held accountable. They also promise you a $50 Home Depot Gift card for each year contract you purchase. I never received the $150 gift card and I have emailed an faxed Victor Hakim many times.