This is not a complaint but rather some good advice to all Nedbank customers. We contacted Nedbank last year for a copy of a loan agreement going back 22 years but Nedbank were unable to find the agreement and eventually advised us that the loan agreement was lost.

Nedbank alleged that there was still an outstanding balance of R87000 owing on the loan which we refused to pay.

Nedbank's Graham Erasmus then contacted us to advise me that the loan was being closed and that no further payments were due on the loan. He also advised me that any other loans where agreements were lost by Nedbank would also be closed.

It thus makes sense for all Nedbank customers to contact Nedbank regarding any loans they have with Nedbank and requesting copies of the loan agreements.

Our loan was a commercial loan taken out at Nedbank Jules St, Malvern which falls under the Eastgate Branch.