When I go online to claim my free $25.00 Gift Card, there is no way to get into the web address to access the card. They wanted my membership, but did not deliver the free $25.00 gift card as promised. Regardless of membership kept or cancelled, it was promised

This item was offered when i ordered a h20 vacuum sweeper from a t.v. infomercial. They send a standard postage envelope which is usually junk mail and include a letter to get your free gift certificate on line. The site that they have listed never came up, only this complaint site is listed. I will cancel by phone but the letter says you have to write them a letter to cancel. I'll see what happens and they can keep their come on for free certificates. I'll bet most people end up getting the $19.95 billed to their card and have a hard time getting a refund!!

HomePlay sent me a letter in the mail thanking me for using their trial membership and they were billing my credit card $1.99, for the free trial. The next sentence goes on the say they will be billing my card a fee of $19.95 every month until I call the included number to cancel. When I called the 24/7 number to cancel this "membership", an automated voice tells me their practices have changed and they are only in the "office' M-F, 9-5. On a day they should have been in their "office", they directed me to a website called www.productstop.com to cancel this bogus membership. There didn't seem to be a place to cancel any kind of membership there! What's the deal??