I applied to join the homeswapper site in July 2008 as I was desperate to move from my property. I joined for 3 months as thats how long I was willing to wait. I had no luck with the service and moved out of council housing on 1st Nov 2008.

In Febuary 2009 I received an eemail from homeswapper that my subscription had failed as something had changed on my card. Luckily as I had lost my card they could not take that payment. But they had already taken another payemnt for 3 months without my knowledge. I emailed them asking for a refund and was told I had agreed to a 3 monthly subscription- which I was not aware on and I was never made aware of.

As this service is often dealing with vunerable clinents I think its operations should be made more transparent.