Contacted Honda Customer Service first by mail to complain about the lost of resale value we are experiencing with our Honda Accord 2001 (Green G87P) due to Honda's manufacturing defect with the clear coating severely flaking after less than 10 years. Also sent pictures to show the extent of the damage. Received letter to call them. After numerous call attempts and voice messages we finally got to speak with "Caroline" who apologized on behalf of Honda but refused to compensate us for the cost of repairs (estimated at between $2300 and $2500) invoking warranty. The car is an embarrassment to drive on the roads but looks like Honda decided not to stand behind their product and look the other way. Customer satisfaction? Not one of Honda's priorities.
We are in the process of gathering more proof from other Honda owners having similar issues with the clear coating flaking and sue Honda to stop selling defective products in US. We were considering an Odyssey but not anymore, they do not deserve our business.