I try to avoid Alaska, sometimes at considerable cost, just to avoid the unsupervised and rude gate agents in Helena, MT.
Tonight I had the opportunity to just observe a Horizon gate agent while I waited for my Delta flight. It was amazing. One passenger after another, treated rudely and rushed. I have experienced many rude and unhelpful Horizon agents in Helena, and this one was no different. Just a little extra "care less" attitude.
Alaska, ARE YOU LISTENING?...This can be fixed you know.