I have been waiting for Go Configure to get me a part number (so they can give me a price and order it) for a treadmill. This is the second part, the first part was the wrong one, that is the fault of mine, one of the serial numbers was transposed. No big deal, I thought, now it has been over 4 weeks since we first tried to get an RA# for the wrong part, and get the correct part ordered. Every time I contact Horizon Fitness...they tell me to contaact their customer service partner...Go Configure...I contact Go Configure and I sit on hold for 30 minutes, leave a message with no return call, or I email with no response...obviously I have tried them all to no avail...I am still waiting for them to get a part number just to order the part after 4 weeks! I think they need to revisit their staffing levels if they are that busy...I wish I could work like that AND get paid!