I brought an HP DV1000 in july 16 2005. 2 months later I started having a problem, that is it would randomly shutdown. I didn't know what was going on. the first time I thought my battery died but no. around that time I had to go on a trip and with the computer giving problems I waited until I came back from my trip. I called HP and I got excellent customer service they sent the mail man to come and pick it up. about two weeks later I got it back. they had replaced the powerplug in the laptop and it work for about 4 days and then It started to randomly shutdown again. I made a couple trips when I came back I called them and told them the problem once again mail man pick it up and two weeks later I get it back. this time they replaced some chip inside my laptop. works good for one day and it starts all over. So I said maybe windows has a problem of some sort. So I formated my hard drive and installed a current version of linux. while using this OS I get a message that my laptop is over heating and it needs to shut down. Now, I know what causes the shut down. so I try to re install windows xp from the recovery cd. as soon as it says press enter to install it reboots. I tried countless times. nothing. I put the linux OS since it since it seems to work fine until it shutdown. Once again I called HP I told the technician the my laptop gives me a message of over heating and shuts down. the first thing he said was "who told you" and I said my laptop, on a nice little window. I told HP that I tried to reload the windows OS but it wont let me by this point I was extremely upset with them and I wrote a note just replace it with the same model, I don't need a top of the line HP just this one. the mail man comes two weeks later I get it back. they had done nothing with it. When I called HP they said that I had spill water and that there was nothing they could do for me. All I wanted was a replacement of the same model nothing else. Still within my 1 year of warranty they blew me off. When I go on trips I mean I went out to train, I'm in the military and I don't have time to be fooling around with HP. Now of course I have a new laptop while the other one is collecting dust. I payed about $1400 for it and got nothing in return, thank you HP.