Bought a brand new HP ENVY 15 for £2000.
2 weeks later, the laptop started playing funny in freezing and not restart after sleep mode.
I contacted HP support who emails me links to upgrade drivers and BIOS.
after numerous emails and troubleshootings, the laptop still didn;t work and they finally admitted that there is a problem with the Hard drive. they collected the laptop on the 11th april and nothing since then.
When I call HP to aske where I stand, the seponse is always they don't know, they need to order some new parts and they don't have an ETA.
I am now without a laptop and £2000 off my pocket. Not to mention that I work freelance and without laptop .. I can't work..!!
The staff are really rude and condescending, as if I was stupid, 2 of them even hung up on me.

DON'T BUY HP !!! The Customer Service is non existant.