Bought this all in one printer that never has scanned, only copies and prints when it wants to, and as of recently will refuse to print/ copy in color. Last year I wrote a school assignment on it in may and it did not print, so I unhooked it for about a month and used it only for copies every now and then. When I thought I would try and use it as a printer again in august, I turned it on and it began printing out my assignment from may!
Recently I just got new cartridges and put them in and tried to print a picture which did not come out in color, and the picture had lines through it. I tried the same picture multiple times thinking the ink cartridges needed to warm up and even attempted printing offline, online, through windows picture viewer, I looked into the printer settings and everything is fine. It is set to print in color and it just wont do it. I tried the new troubleshooting guide and it found one problem which it supposedly fixed by itself. The one time a few months ago I tried to contact customer support the women went rounds with me for twenty minutes trying to get her to understand the simple problems which in return (after she finally understood) she replied by telling me I would have to pay 15 dollars for two weeks of support. I told the woman I did not need two weeks of support, just 5 minutes of someone telling me what I am doing wrong or how the problem can be fixed. Needless to say, she won the battle since I obviously refused the "two weeks support" and she had no other info for me.
Not to mention my other hp c4580 that only scans through paint and jams every other day...
I wonder if Mr. Mark Hurd knows how bad his products (and "customer support") SUCKS?!
Below are two images, the original color version, and my printers version. I had to scan using my other printer.