I purchased the HP laptop in November of 2008 and put it together in January of 2009. since I am pretty computer illiterate I hired a competent computer person to connect my HP printer, connect my Outlook and a few things like that. Since then I have spent about as much on serviced calls as on the computer itself. I will allow that perhaps half of those service costs are due to my ignorance but the remainder must be due to this poor product.