My latest complaint is that when I bought my REFURBISHED HP Pavillion a1477c at Costco I was promised a free upgrade to Microsoft Vista when it came available (I bought my unit 11/07/2006). When I tried to upgrade the upgrade site advised me that I needed a POA which was on a Microsoft label attached to my PC.

When I inspected the PC there was no Microsoft Label on my PC anywhere. Since I did not have the 14 did get POA the software would not authorize my upgrade.

When I complained to HP I was eventually connected to HP Corporate Resolution in Denver, CO. They told me that they would resolve the situation and get back to me soon and gave me a Case #. When they did not get back to me, I called them again, gave them the case #, and got the same runaround, that Microsoft had to resolve problem and not HP....I do not believe them......they are trying to pass the buck to Microsoft.....(what I think happened is their REFURBISHER forgot to reapply the Microsoft label)...They did admit that they were having this problem with others also.....but after several attempts I have not had good Customer Service from HP and I will never but another product from them and will tell everyone I can NOT TO BUY FROM HP OR COMPACT.....BOB BOSTIC...I AM CURIOUS TO HEAR IF ANYONE ELSE HAS THIS PROBLEM WITH HP.