I have an account in HSBC bank in Calcutta. The number is 031046030006. A few months back a sum of money came to my account from U.K which I cannot accept due to some serious problems. I requested the concerned HSBC branch where my account is, to send it back to where it came from. I also supplied the necessary details of the sender. The bank failed to send it back but assured me that my account was blocked so that further remitence could not come. My attending officer there is a lady called Tanusree. But she did not provide me with any written document as according to her that was against bank policy. Again on 6th of this month another remittence has been credited to my account from the same source which I have to send backto the source through other measures which might cause lot of difficulties and financial loss. The whole branch is involved in it and specifically lied to me about it for some unknown reasons. I shall be highly obliged if you kindly look into the matter and do the needful.

the name of the concerned HSBC branch-HSBC, Dalhousie Square Branch.