HSBC BANK RIP-OFF!!! CROOKS!!! THIEVES!!! THEY FUCK ALL THEIR CUSTOMERS!!! THEY DON"T GIVE A SHIT ABOUT ANYTHING!!! YOU CAN'T EVEN REACH THEM BY TELEPHONE!!! SCOUNDRELS!!! ASSHOLES!!! SONS OF BITCHES!!! SHEEPFUCKERS!!! DON'T EVER, EVER USE THEM FOR ANYTHING!!!

I personally went to the HSBC branch in bank street, Bur Dubai to make a telegraphic transfer to my father's account who is in Mauritius, as I could not use my phonebanking PIN to make the transfer over the phone as the pin issued to me was invalid, and none of the agents could explain to me why-when i phoned 8004722.

When i made the transfer of DHS 11, 000 on the 30 June 08, i went back on the 02 July 08 as i realized that the swift code i wrote on the transfer was incorrect. So i spoke to the agent to double check if the money went through and he clearly stated that it did not go through and that i would have to make a second telegraphic transfer. I clearly told him to cancel the first transaction and ensure that the money is not transferred and he assured me that the transaction was not valid. So i made a second telegraphic transfer of DHS 11, 000 with the correct swift code.

On the 03 july 08 i receive an sms stating that the telegraphic transfer is successful and DHS 11, 130 was debited from my account... which i thought was the second one i made! However, on the 05July, i received another sms stating that DHS 11, 130 has been debited again and my account is below the threshold limit. I was furious and went back to the HSBC branch. I had been charged DHS130 as the second bank charge and more money was charged by my father's bank (HSBC Mauritius) as receiving fees. When i asked them what the problem was, they could not give me a clear reason and simply told me that they would call me back in 3working days. I have asked my father's bank to reverse the transaction and i want the bank charges that have been debited the second time, to be refunded to me! This shows a lack of care and competence on behalf of the agents and i am still waiting for the call.

Do not use HSBC for mortgages or refinancing unless you love to go through hell and lose money. I have investigations ongoing from state and federal agencies along with the better business bureau into the business practices of HSBC Bank, Mortgage Division. The complaint concerns two issues:
1.) Deceptively assuring customers that loans were pre-approved to collect non-refundable application fees
2.) Performing fraudulent appraisals.

On February 5, 2008 I inquired online to HSBC Bank on the refinancing of my manufactured home. HSBC Bank is the current lender for my mortgage for over 15 months which I have had no prior issues with or had any late payments on, so I thought it was in my best interest to continue my business relationship with them. I received a call of pre-approval from Denise Olszewski of HSBC at 1-800-622-7759 ext. 6393 and she brought up my account and asked me for more personal information and brought up my credit report. At this time we locked in a rate at 5.6% and I was told that I would have to pre-pay a non-refundable application fee of $525.00. At the time she brought up my credit report, which is a credit score of 678 and said that with all of the information she had that the refinancing should go smoothly and quickly. Knowing that they manage my mortgage and have for over 15 months, I paid the $525.00 after being assured that the refinancing would be done. After several days I contacted Denise to see how the loan was progressing, and was told that HSBC does not refinance manufactured homes and that they would not able to refund the application fee of $525.00. Being that they have managed my account for over 15 months I was puzzled why they did not tell me that they could not refinance my home before they took my “non-refundable” application fee.

At this point I submitted a formal complaint and received a call from Denise’s supervisor. I explained my frustration that I was assured and pre-approved for a loan which they ultimately would not provide and that they would not refund my money. I would not have given them the application fee of $525.00 if I would have known they would not refinance my manufactured home. She told my that I had given Denise false information concerning the property type, for which I stated that not only did I not give any false information, but that they have all of my information from the current mortgage which would made it impossible to falsify my information. At this point she told me that HSBC buys mortgages in bundles and has no idea of what those mortgages are, but she would investigate.

She called the next day to inform me that HSBC would not refund my application fee of $525.00. I the told her that I could not believe that after 15 months of making thousands of dollars from me that this business relationship was going to go sour over $525.00. She then apologized and said that the $525.00 could not be refunded because it was used for an appraisal of my house. I told her that there was not an appraisal done of my house and she checked on her computer and said that one had been done. At this point I told her that I am a certified Appraiser II for the Property Tax division of the Arizona Department of Revenue and that a drive by picture of a house may justify as an appraisal in New York, but not in the State of Arizona. She then checked the computer again and said that a full appraisal had been done of my home. I told her that in order for a full appraisal to be done, the appraiser would have to enter my home and therefore I would have to be present or someone representing me would have to be there. She insisted that a full appraisal was done. I then asked her how did someone get into my house and why would HSBC perform an appraisal on a house that they would not finance. She did not know. I then asked for the name and license number of the appraiser. She said that I would have to talk with underwriter Judy Harway at 1-800-432-5632 ext. 5173, but quickly said that she was not in that day.

I have left messages with Judy Harway, but she refuses to return my calls. At this point I felt that there was some kind of fraudulent or criminal business behavior going on and I wrote in another formal complaint to HSBC stating that I was going to file a complaint to the Comptroller of the Currency, the New York Attorney General’s office, the New York division of the Better Business Bureau and the United States Justice department asking for a full investigation into the mortgage practices and possible fraudulent appraisals performed by HSBC Bank. Since issuing complaints to state and federal agencies and multiple complaints to HSBC I have heard no response from HSBC and have not had any money refunded to me at this date.

The moral of this story is stay as far away from HSBC bank as possible. They will find a way, legally or not to take your money.

I have been a HSBC Credit Card holder since April 2006 until Feb 2007.

In the bill of July 2006 for Rs 27941.22, I disputed an amount of Rs 2195, upon which I called their Customer Cell and they asked me to pay the balance and they would check out the disputed amount. After a few days the amount was proved correct and I paid up the amount, of course.

The problem started thereon. The bank charged me Late Payment Fees and other Charges on the Full amount of Rs 27941.22 instead of only the disputed amount of Rs 2195. I again called the Cust Rep and asked them to reverse the charges which they refused. I sent them a letter but to no avail. Each time I called up, I was made to hold for sometimes 30 minutes at a stretch and in the end it was the same story. I wrote another letter but still they refused to listen saying that I was supposed to pay the full amount and then ask for the clarification on the disputed amount. I repeatedly kept on telling them that their Cust Rep had not mentioned this and he just told me to pay the balance minus the disputed amount. They insisted that this was not true and I even gave them the name of the person I had spoken to but still they refused to reverse the charges.

After going through this disgusting experience I flatly refused to pay the unjust Late Payment Charges. I sent them the amount for the subsequent purchases I had made alongwith a final letter informing them that I no longer wanted to continue doing business with them and no longer be subjected to further humiliation of this sort. This was on 13th Feb 2007. The last purchase by me thru this card was on 11 Dec 2007. Upto that purchase I cleared all the dues.

Since then I am getting bills every month with amounts that have Late Payment charges upon Late Payment charges. And I am getting Abusive and Threatening calls from some people who state they are from the Bank. Two persons came to my building and buzzed on the intercom stating they were from the bank. I told them that if they have the Bank ID Card, one, only one, of them could come up and meet me. Upon this they made some excuse and went away. After that the calls have become more frequent and abusive.

I cannot tolerate this kind of sickening behavior from any business house. I hold other Credit Cards and I have had no issues with them. I am not some offender which the bank feels can be treated so disgustingly. I have disregarded their periodic letters but this kind of obnoxious behavior, I will not tolerate. I want to know what are the option open for me to end this disgusting episode.

Thank you,
Regards

My urgent transaction is pending for over a week. As advised by their customer service in hong kong, I have my letter verified and sent to them by express mail. I checked with the post office and it was delivered last Saturday. But they first told me that they couldn't find the letter and after providing the express mail number, they never called me back about the status anymore though I told them that I would be up all night for their response.

What a lousy company.