I canceled my account with this company June 19, 2007. I paid my balance in full at the time. Since then I have received 3 billing statements. Each time I have called them and told them that this account is closed and on what date I closed it. Because of their $35.00 late fee I have a new balance of $82 and some change. Latest, I just received a telephone call from them, 11/7/07 at 5:30 pm stating that since I turned them into the better business bureau, my account balance is now $0.00 and they do have it on record that the account is CLOSED!