I checked my account online and noticed that my payment due was 0.00 for this month because of a skip payment option ( that I didn't apply for or agree to). I had never seen that before and when I logged in on my due date I was told that my payment was due and I needed to make a rush payment (10.00 fee) to avoid a 29.00 fee for being late. I made the payment and agreed to the fee.

I called the next day to get some answers and was told that I should have ignored the warning about the late payment fee and that I could not get my 10.00 fee back for a payment that I didn't need to make in the first place. I was also told this after an e-mail to the company.

Please be aware of this trap