We spent a lot of money to get this satellite service, and continue to pay a lot of money each month to keep it. Unfortunately the email does not work. What is more frustrating is trying to get some help. The customer service is absolutely insane. They tell you to try in about an hour and it should be fixed, etc. Or they tell you to hold (after you have been waiting for a long, long time) for a minute and then disconnect. I can't complain about the signal strength, it is exactly what they promised me. But when I have people telling me that sending me an email results in it coming back because Hughes doesn't recognize it, or telling me they sent me email and I never got it and they don't know it never reached me, it is alarming. I read that others are having similar problems, but there is really no way to reach anyone that can help.