Well its a terrible same I did'nt read these thousands of conplaints before I became, another victim of Huges net hell.
Huges makes corp. america look like kindregarten.
God help us if corp.america ever get's that bad.
I think it's nothing but theift by deception, u never get a straight answer from their complaint department. They try to send you to their technical department. What a joke, I ask this tech if he really was a tech, well he hem hawed around the question. He ask me to to rediculess things and when I told him I'd already been there and done that, this bozo tell's me to run speed checks for the next three days and to do them three times a day, unlike the last tech person I had talked to the lastime I'd called who said to do it for two days. (to keep you off their back i guess). Oh I might add this person was not good with the english language, India I would guess his home, as all their techs and customer service rep's are. Some more out sourcing the gentle words would be ( cost effectiveness ).
These people that work for Hughes as rep's and tech's must have a degree in lying and word trickery...and must not have trouble sleeping at night. Amazing what people will shrink to to earn a dollar.
Well I would'nt say your a dummy if you read this and still fall for their many games of getting your money, and if you add it up in a two year contract it's a tidy little sum. Not to mention the brain damage that goes with it.
I won't go into the cost as many of the people that have already mentioned in this forum, as it sickens me to think about it, but if your the type of person that likes to get a slap in the face to your intelligents, then you need to sign a contract with the money hungry liars and thiefs. If their is a God these people are in danger of Hell's fire. (personally I don't think so.) Beware of Huges net. the owner is most likeky the anti-christ. :)
Oh and one more thing go to the web page listed here and read. there could be a class action law suit. Read this.
Your Welcome...last thing said on hughes comerical..lol

DirecPC must remove their "Fair Access Policy"

When we first moved to an extremely remote area of Northern Arizona Hughes Net was about the only choice we had for internet service, even dial-up was not there! It took us almost a month of calls and complaints to finally get someone there to install (oh and we had to put in our own pole as the tech refused that made us wait an additional 2 weeks).
Then this year we moved to Eastern New Mexico. When I called to tell them I couldn't really understand the person, as he was NOT AMERICAN, but he did tell me it would take 3-5 days for installation. Seven days later I call Hughes Net back to find out what happened, again a NON AMERICAN tells me who the tech is and to call them. When I did I found out that it was the same RUDE tech from the year before in CENTRAL ARIZONA! He very rudly says I do not go to NM, you need to call Hughes Net and fix this! So once again I get yet ANOTHER accent, only this time we are disconnected, after he puts me on hold for the 3rd or 4th time. I call again, another accent, she says call our distributor, I ask why should I be calling them, THIS IS YOUR SERVICE! Then she says she can't help that I need to be transferred to ADVANCED TECH SUPPORT! OH so they have people who do not understand or speak English very well as REGULAR TECH SUPPORT, but guess what for ADVANCED TECH SUPPORT I got an AMERICAN!!! He however was a little rude as he told me he didn't know why I did not just call the Distributor, that he himself COULD escalate my problem/complaint but that it would take A LOT longer. So when I finally get all the info to call them myself (see I didn't have the info before, yet they all thought I SHOULD have) I find out that the person who had me on the phone for 30 minutes on my first call to set up the re-install left my FORMER address as the install location! That was why I got the AZ tech!
I am so fed up with the LACK of customer service with Hughes Net, they are a very POOR excuse for a company. For anyone who remembers way back when BELL was the only phone company and then AT&T took over, the customer service from them (which was HORRIBLE) is better than HUGHES NET!
As soon as I can cancel this service I will, and I will warn anyone I can NOT to try them EVER!!! NOTHING is worth the bad service they give both in customer service and with the SPEED the service actually gives! (a snail moves faster)

I bought Hughesnet in June of 2007. In January we had no service what so ever. I called the customer service and spoke with someone who could not speak english. I tried to explain our problem, and he tried to help. Then my husband called, with the same results. We were then informed the service man would have to come and check the equipment. We then were charged 125.00 dollars on my February bill. My husband called and was told our warranty was run out. I called the service man, because he speaks english, and he said we had a 15 month warranty. So I called the customer service again and they said that my equipment had a warranty but I did not have a warranty for the service man. Now you explain that one to me. I have tried to get that taken off my bill and they refuse to remove that charge. I also keep very close tabs of what I download because they want to slap you with the FAP all the time. I can download under 100Mb and they will have it classified as over the limit. I havent understood that yet either. The best policy with Hughesnet is to never download, only surf the net pages, and do not ever have a problem because you cannot communicate with the customer help people. I have asked to speak to someone who can speak english and they told me they could not transfer me to America. If you choose Hughesnet be prepared to be disappointed.

I just wanted to post a follow up to my previous blog that I had on here about Hughes Net. I haven't even tried to look for it so I don't know what all I had listed as my issues...there were MANY.

The primary issue I had was the fact that after all of their BS, they were actually going to try to charge me $390+ for having their "service" for less than 30 days. Every time I tried to resolve the issue with "customer service" (by the way, I've never heard of a more ridiculous title for what you actually GET), they stonewalled me, told me there was no supervisor I could speak with, no, they wouldn't take down their crappy equipment--I'd have to do it myself and return it--, and yes, I'd still have to pay them their money.

Well, this debate with them went on for days. I was near tears (hey, I'm a woman...I'm entitled to cry out of anger and frustration at times). I happened to look at their recent statement they sent me...the one saying that I owed them the near $400. And near the top, there was an 800 number with a Maryland address. Bingo. It was my last ditch effort. I fully expected to get some ridiculous foreigner on the line again but this time, I don't even think I waited more than 2 minutes before I had the "Office of the President". The woman on the other line, Becky, told me she was very sorry for all that I had gone through and she told me if I would just sent back the modem from inside the house, she would clear out my account. She told me it was ridiculous of the reps to suggest to me that I get my own equipment down off a three story house. She was very apologetic and kind. And I can tell you that I completely thought she was lying. I wrote down her name and number and email address and told her I would contact her as SOON as the item was in the mail.

After I got off the phone with her, I even called back the number she gave me (she said it was a direct line to the presidents' office). And sure enough, it was legit...it was her number. She and I corresponded over the next few days about the progression of my getting the equipment back to her that she requested. Everything went smooth as silk. And I was more than stunned...I seriously had developed PTSD from this whole experience.

At any rate, once the equipment was returned, I received a letter stating that my account had been cleared out and they were sorry for the inconvienence.

So, my advice for you? Look for that 800 number in Maryland and call it. Ask to speak to the Office of the President. I can assure you, at least you will speak with someone who knows English as their first language, if nothing else! That alone is reassuring, for me.

Installed in November 2007 followed all instructions for rebate told to wait 608 weeks. No rebate still in July 2008. Every call is answered with wait 10 days. Finally an email that said wait 10 days. STILL no rebate. This is clearly a rip off.