I called and ordered the hughes net 0 upfront plan. I reviewed my bank account after installation and found they charged me 479.00. They said I ordered the plan where you buy the equipment. They lied installers work on sunday and the installer came out and he took advantage of the fact I wasn't there and told my family he couldn't mount the dish on the roof so he charged 125.00 in either check or cash. I am calling my debit card company and disputing this transaction, I am also going to file with the state attorney generals office.

WARNING! Stay Away From This Company. Hughes Net Is A Subsidiary of Usenet. You Have Been Warned. I signed up with Hughes.net last summer for satellite Internet. I had thought that satellite would be a good way to go, but I had no idea that this company is run by a pile of incompetent morons and crooks. For the first couple of weeks, all was fine, but then my Inet speed got slower and slower till I could hardly surf at all. I got hold of their tech support, after going thru several people on the phone who could hardly speak English and kept passing the buck. I finally got hold of some woman who told me to do the so-called speed test. When I did it and reported the numbers to her, she said it was well within the accepted range. Well there was nothing wrong with my computer and my surfing speed was awful, and I told her so. She was just like, 'Oh well, ' so I hung up. They must have done something however, because my speed immediately improved. I suspect that the gradual slowing down had been something that they manipulated in order to try to get me to pay for the next higher level of service.

Anyway, time went by and I found myself wonder why I had not yet received a bill. At about that time, I logged onto my computer one night and saw a page covering my screen saying that I was delinquent in paying and was about to lose my service. I went to their website and it said that my credit card number was not valid. Well this was interesting because I had not given anyone a credit card number. I told the drooling baboon who set up my dish that I wanted to pay vi snail mail. The chat help online was like talking to a brick wall. The moron I typed to could type nothing back except 'You have to pay to get your service turned back on.' I got on the phone and after being shunted back and forth by several people who spoke incoherent English at best, I was told that I HAD agreed to pay by credit card. Needless to say, by this time my blood pressure was on the verge of thermonuclear and my eyeballs were bulging from my face as bits of crumbled enamel flew off of my grinding teeth. I had done no such thing. I was told that the only way I could keep my service from being turned off, was to send an electronic check, which I went ahead and did, at a cost of $29 to me above and beyond the bill. The person I spoke with assured me that I would now get an invoice in the mail every month.

Ok, you would have thought that all was straightened out now. Not a chance. Sure enough, no bill arrived the next month and once again the banner covered my monitor screen, telling me I was going to be shut off. I said to hell with it and emailed them, telling them that I was supposed to get an invoice in the mail. Some guy mailed me back and said I was right. However, they went ahead and shut me off. I emailed, saying I was done with them and they could send someone out to pick up my dish and sat modem if they wanted it. I was not going to continue to play this idiot game just because they apparently had no interoffice communications in their idiot company.

About a month and a half later, I got a phone call from some gal who sounded like she was taking a break from selling crack in a New Orleans ghetto. She said she was calling for Hughes about my delinquent bill and that I was going to be charged for, I think it was $890 some-odd dollars. I laughed at her and told her I would sue Hughes if they tried to collect that much from me. She quickly changed her tune and said 'Well ah jest might be able to gotcha a segment for the price of $445. Wouldja all be in agreement on that sum?'

I thought it over and figured they would probably be able to get me for the cost of the sat equipment no matter what, which equaled about that sum, so I agreed and sent it, glad to be done with these idiots. However, now I am a bit worried, because the thought came to me that I do not have a single bit of assurance that after taking the payment I sent, they won't go ahead and try to get the rest of the aforementioned $890. I guess all I can do is wait and see.

I need a static IP address to support my VPN back to my home office. I was told I could pay extra for a static IP for which they certainly charged me more. However, the home office does not "see" my "static IP" because hughes net web accelerator software spoofs IP addresses. total failure & totally worthless. after two months of wrestling with this worthless system, I closed the account. they had the gall to bill me $300 for violating a "contract" I have never seen. I asked for a copy of the contract & of course they don't have one. I wrote them a certified letter offering to work things out, but they never responded. Nevertheless, they have turned me over to a collection agency, if you can believe that. they are the biggest bunch of liars & creeps I have ever dealt with. AVOID THEM AT ALL COSTS!!!

My Hughesnet system was installed in Sept. 2007. Since then they have replaced the modem twice, under warranty. In April 2008 I once again lost service for 5 days. When I called the service number they said something was wrong with my equipment, and a service man would be sent out, at a cost to me of $125.00, because the warranty had run out. I agreed to this, and when the technician showed up he was the same guy that installed the system.
After trouble shooting i was informed by the tech. that my equipment was operating just fine, and that the Hughes Net Sattelite was not functioning properly way up there in space. He said that the reception problem was NOT MY EQUIPMENT, but the Sattelite 's, and their would be no charge to me for the service call.
Well the was a charge of $125.00 I was told no matter whose fault it was and I had to pay it.
THIS is TOTAL BULL CRAP!~!, and I'm not going to give up until I talk to an American who can give me satisfaction! All I get is a bunch of elephant riders over in India when I call the service number! Now I'm searching for the phone number of their headquarters in Germantown Md. Does anyone have that number??

I had so many issues with Direcway/Hughes Net "High Speed" Professional Internet Service that I filed a complaint with my State Attorney General's Office and the finally not only had to fix my system and switch satellites, but they had to refund more than a half year's monthly service charges at $95 per month. My system works now, but dialup is more reliable and generally about the same speed at 44 KBPS for browsing and doing business. Downloads are faster than dialup, but after 200 MB our service goes into FAP mode and is essentially useless for 24 hours. Hughes Customer Support is outsourced to East India, where the "tech" reads from a flowchart and will not deviate, running us through a seemingly endless, repetitive system check, in spite of the fact that we have been through it a half dozen times in every recent call. This after waiting on hold for more than 30 minutes for them to connect with us. These techs are well versed in manners, stating over and over, "I am very sorry for the inconvenience!" When you connect with Hughes you had better be prepaired to spend valuable time on hold and troubleshooting your own system after the Indian support person first asks you the same twenty questions. Once the system is out of warranty, however, Hughes will send techs out right away, because then you will receive a bill for a minimum of $400 per on-site service call. I pray for the local Cable TV or Telephone conmany to finally bring in high speed Internet. They are presently two miles away from our location with both.