I had so many issues with Direcway/Hughes Net "High Speed" Professional Internet Service that I filed a complaint with my State Attorney General's Office and the finally not only had to fix my system and switch satellites, but they had to refund more than a half year's monthly service charges at $95 per month. My system works now, but dialup is more reliable and generally about the same speed at 44 KBPS for browsing and doing business. Downloads are faster than dialup, but after 200 MB our service goes into FAP mode and is essentially useless for 24 hours. Hughes Customer Support is outsourced to East India, where the "tech" reads from a flowchart and will not deviate, running us through a seemingly endless, repetitive system check, in spite of the fact that we have been through it a half dozen times in every recent call. This after waiting on hold for more than 30 minutes for them to connect with us. These techs are well versed in manners, stating over and over, "I am very sorry for the inconvenience!" When you connect with Hughes you had better be prepaired to spend valuable time on hold and troubleshooting your own system after the Indian support person first asks you the same twenty questions. Once the system is out of warranty, however, Hughes will send techs out right away, because then you will receive a bill for a minimum of $400 per on-site service call. I pray for the local Cable TV or Telephone conmany to finally bring in high speed Internet. They are presently two miles away from our location with both.

Hughes Net has become one of the worst internet providers around; nothing is their fault the service they provide is perfectly normal. I wouldn’t suggest their services to a dog. Complaints, they don’t even have a complaint department, go figure, but you have to admit they don’t have to listen to your complaints. I’m surprised they’re still in business.

I am ALL OVER filing a class action suit against Hughes Net so if anyone is seriously interested in doing so and knows how to go about it, please let me know ASAP. I'm serious. Really serious.

I won't go into every detail of our experience with this company but I'll just hit some "high" notes. Total pun because seriously, this situation couldn't have gotten any lower.

We live about 5 miles outside of a city. Due to that, for whatever reason, we have NO options for internet besides dialup. My husband just got a new job which requires him to have a very fast internet connection. So, we finally decided to bite the bullet and look at getting satellite. We found our options to be Hughes Net and Wildblue. After some research, it appeared that Hughes Net was going to be the only way to go due to the fact that Wildblue's ONE tower already had the max on customers.

So, here we go with the nightmare. We had the service installed by some good ole boys from about an hours drive away. They came, put this enormous, Star Trek looking contraption on the side of our house, ran cables to our office, hooked everything up and told us it would probably be about 48 hours before the service would be up to speed and running fast.

We waited for that to happen and it never did. We started the customer service route after about a week of dealing with slower than dialup speeds and this was the beginning of the true nightmare.

We never spoke to ANYONE who spoke English, our hold times for even talking to someone was on average, at least 45 minutes, we were promised call backs by Tier 4 reps and never received them, we were told we had 30 days to cancel the service with no penalty and it turned out to be a lie (they're trying to nail us for $390 and some change), we would be on the phone for 3 hours with someone--taking up an entire evening away from family time---only to discover that the problem still wasn't fixed...the list goes on and on.

Finally, I got so furious that I was literally screaming at this woman---who by the way, probably didn't understand half of what I was saying, what with her broken English and all---and I DEMANDED to speak to a supervisor. To which, I was told that they basically didn't exist. When I pressed, and I do mean, PRESSED, the issue, she told me he was on the phone with someone and couldn't speak to me. WHAT?!

I emphatically told her to cancel our service and that she had better not be sending me any bill whatsoever because they would never see one cent from us. She told me they WOULD be sending a bill for the aforementioned amount and that it would be my responsibility to get the contraption off the side of the house or else they would charge us even more. She told me if I really wanted to, I could try to call back and speak to the technical support people and maybe they would send someone out to remove it. I told her they better just get someone out here to get this piece of shit off my house. I rarely curse at reps but I have HAD IT!!!

All in all, I have NEVER, EVER in my LIFE dealt with a company so unprofessional, mickey moused and ridiculous..in all my days, never.

And I have a bill for almost $400 from them. Which I won't be paying a penny of. My only question is where do I start on remedying the situation legally. ??? Because I am JUST that kind of woman...I am ready to go on this. My husband lost work time---he had to go to hotel parking lots to do his work on his laptop so he could have the speed he needed---and we spent countless hours trying to fix this with this company and got absolutely no resolution. Just a big fat bill and some alien, taser looking crap stuck to the side of our house.

Anybody ready to take some action? Please get back to me. I'm definitely ready...

The latest rip with hughes is they email you offering you the the latest modem and when you don't response they shut you down and say you need to get the new dw7000 and will give it to you for free if you sign up for two more years. I don't want it and further more Lately I only get 4 or 5 days a week of good internet speed
the rest of the week I might as well have dial up. And lets not forget the poor english speaking folks from billing or tech support who blame the weather for everything. Good bye hughes, hello clear wire!!!

About 16 or 17 month's ago I had Hugesnet satellite installed Because I can not get DSL and or Cable here in the country. After paying around $500.00+ for the equipment a Young man come to install the system He insisted he could not install the system with out a pole mount and that would be an additional $110.00, This was for the pole and a bag of cement to set the pole in the pole cost $9.00 and the bag of cement cost $6.50 at a local hardware store. I am sure this person was getting payed from Hughesnet now I am in $610.00 and I still don't have High speed internet after an hour or so the system was up and running and I felt I had been Had!!! At $59.00 a month I got terrible up and download speeds at peek times some of the time I could not even get on the net I had kept my Dial up Just in case as I had to use it often. After a wile this so called FPA Had kicked in so I upgraded to the pro plan and was told this would be fast 1.5 down and 200 up all this for only $79.00 a Month thats $80.00 a month for An average of 77 down and 20 up during peek times they have a disclaimer for this too. I recently call about slow speed and got 3 (three) different stories about my slow speed and no help was available and that I was to wait for a call from the next level of support with in 24 to 48 hours. No one called I called back only then did I talk with level 4 this is what they said and some one would call with in 5 work days They called and said they knew there was a problem and the were working on this problem. still have the same problem I would think they have over sold there available bandwidth this has been a total negative experience and I would not recommend this service to any one They have my money and I got terrible service. I will put out the word about this matter as much as I can Hughesnet get your stuff together.