My complaints about Hughes net are too numerous to go into detail on all of them but one of the worst is that there is literally never a time day or night that you call them that you do not get the recording "due to abnormally high volume" and it will go on to tell you estimated time you are going to be forced to wait if you want to speak to them and it is usually anywhere from 10 minutes to 2 hours. This is unacceptable. Their FAP (fair access policy) is totally unfair if you decide to buy software on line and it is more than 200 mb you will be slowed down to about 1k speed for a day for exceeding their 24 hour limit of 200 mb download. What a sham that is. You cant even watch videos from YOUTUBE, etc. without getting hit with FAP. When I first got my 4000 system my download speeds ranged from 1mb to 2mb then they kept sending me emails asking me to "upgrade" to the 7000 system so I finally gave in and immediately my top download speed went from 2mb down to a mere 700k and they cap it at that unless you pay even more than the current 59.95 per month. One would say why don't you switch well I am in a rural area and my choices are limited but I think DSL is here now or coming so I will be switching soon. Hopefully there will be a massive class action suit filed against this company in the near future and it cannot happen soon enough.

Under hughes nets new FAP policy when you exceed (even though they seem to count with bigger numbers) your basic allowance, under their new policy they virtually shut you down for 24 hours. And by shut you down I mean way down. Even though they say your speeds will be reduced, I call reduced to 15 KB down to be atrocious to say the least.

The biggest rip off in the industry and furthermore you cannot talk to anyone about it, their tech support is a nightmare and letters to their corporate headquarters go completely ignored, never even an acknowledgment.

You escalate your complaint thru three or four techs who can't understand your problem and you ger some sort of third or higher lever tech who very rudely tells you that is the way it is and refuses to explain or elaborate.

Basically you can do nothing but pay their bill. I have been using four different speed analyzer programs since last October on HughesNet, one of the four is theirs. All four of them run back to back report within 2 or less percent of each other. HughesNet over the seven months I have been on have shown speeds in the 7 to 900 kb down at 6 AM to Noon then it starts a stead slide down to where from 7 to midnight you are lucky to exceed 90 kb down and sometimes as low as 6 kb down. This is consistent and has been every day for all of these seven months. But if you pose this to a tech they tell you bah humbug and writing corporate is a non-starter.

HughesNet is undoubtedly the world leader in Internet Access Rip-OFF !!!
Well since I transferred from southern California to somewhat of a remote location (the bowels of Mississippi) I was forced to find alternate means of internet access. Having to settle for satellite TV (Direct TV) due to lack of cable access anywhere outside of city limits I was confronted with numerous advertisements about HughesNet's (formerly Direct Way) blazing fast internet service. So assuring their advertisement dollars were not wasted I gave them a call. I completely explained my situation of having at least six computers on my local network at all times and needing to be able to VPN into my company in CA at a moments notice and to host test web sites. Their customer service rep was all to eager to tell me why I needed the business internet package and all the reasons why their product is superior and they promise a 30 day no risk trial period. If I was unhappy for any reason within the 30 day period just call and cancel and all I needed to do was send the equipment back and they would refund me $400. Sounds great I thought, sign me up! Well after about 25 days of fighting with slow access, horrible email support, unbearable latency issues, and laughable tech support I had had enough! I called their customer service to cancel and after answering 10 minutes of questions on why I was wishing to cancel I was informed of the immediate cancellation fee of $485.00 (posted to my checking account within the hour) Once I received the boxes from them, usually within a week, I would receive a $400 refund within SIX WEEKS of them receiving their equipment!!! Needless to say I was furious. This immediate withdrawal from my account from HughesNet caused all of my monthly automatic debits (i.e. 2 life insurance policies, car insurance, gym fees, etc.) to overdraw my bank account per incidence !! So when all is said and done this no risk 30 Day cancellation policy from HughesNet has cost me in excess of $1200.00. I will be glad to entertain any enterprising attorney that would like to help bring this long-winded giant to it's knees.