Before signing up with hughes net i did internet searches to see what would be the best for my money. I wish i had found all the complaints on them before i had the service installed! I went through so much trouble just to make sure things would be installed with no problems and found out everything i knew about the service beforehand only to be lied to and to find out their advertisements and representatives are not telling the truth! I was assurred that my service would be "state of the art" and could go through trees for the signal, etc...as i had explained the past problems with tv satellite due to my trees. I also explained that there would be more than one computer used and a game system on my service. well after the installer came and telling me he couldnt put the satellite onto my house, i was charged over $700 to get this thing up and running. Then to have nothing but problems for the first few days and staying on the phone with hughesnet representatives who i could barely understand, they tell me the reason my service is sooooooooo slow at that time was because i had exceeded the fair act policy...I was like "huh?" First of all i hadn't used the service because of trouble getting it to work and then when i did get to browse and download some compute updates i am suddenly exceeding some limit that was not told to me in any way, shape or form. after i was told about this i went to check on there website for this information and found a section at the bottom of the page to click on to view a fair act policy but nothing to explain this nor was it listed with the packages to choose from.
I feel as if i have been totally shafted from the get go! the first man i spoke with lied to make a sale...and i have been consumed with trying to make this service work for me ever since. all they can say is "sorry your not happy but can i help you with something else today?"