This is the worst ISP I have ever had. Then I come to find out I have a 2yr contract (much like a cell phone) that I can not cancel without paying a fee of a couple of hundred dollars! This FAP policy is bogus. Says you can't go over the set downloading usage or your connection will slow to a speed slower than dial-up. - Which happens when I'm not even using the computer. Even when I haven't breached my downloading usage, I don't think this connection is any faster than any DSL I have ever had. My recommendation is steer clear of Hughes Net... WASTE OF MONEY!

I have had to reboot my computer recently, I called hughes net to get a service tech out to my house to reinstall the hughesnet service page. They still have not come and i have had NO one contact me to let me know how to do it myself. I live in a rural area with no trees around my house and my computer is slower now than when I had dial up in the city. I am very disappointed in Hughesnet. I also found out if I want to cancel my contract with them it will cost me $700.00. Is there anything else I can do?

I was tired of dial up as most of the complaints have written about. So i decided to go with hughesnet.Boy was that a mistake.I was at home when the installer put the system in and was at my pc when he fired it up.Took about 30 mins to load everything. tools ect. So we decided to do a speed test. I had the pro plan, 1 meg down 200 kb up . The test did all of 192 kb down and 8kb up. I said hold on thats not right. Installer said it would get better in an hour or so. Back to surfing the net for an hour or so. With it dropping packets worse than dialup. The hughesnet website would not even come up with in 5 mins.

So i call tech support after the hour or so was up . Some guy i could not even understand tried to help me. I asked to be put on another sat.He said no. No help there we hung up... So i did another speed test 3 hours later(around 11 pm) it was 200 kb down 12 kb up. I call tech support again. Same thing no help. Was told it is a shared service. I asked this guy so what do you tell the guys paying for the elite plan at 189$ a month for 3 megs down and they get about 300 kb? The tech said the more you pay the faster it is but its still shared. That sounds like fraud to me.

So i stopped payment on the 400$ check, canceled the service after contacting them 4 times in 24 hours I was told no we are not going to do anything to help you get better download speeds. I sent a letter in to the better business bureau. The BBB is still working on the complaint as we speak. I did receive a phone call from hughesnet asking me what happened i told that person the system is junk and it is fraud what you guys are doing. The person said well i checked the records and you never got to executive customer care. I said ya think? Maybe after 4 phone calls and telling the last tech i was going to stop payment on the check canceled my account (which took about 2 seconds for them to do) maybe one of you executive persons should have called? I got a blank answer to that. I asked what happened to the customer is right policy is it dead and gone? She said no. I said yes it is have a good day.

So now i owe 199$ for something i don't even have. Plus i took the satellite system off my house and took it back to the installer myself. Now they want 300$ from me because i didn't return it. ERRm yes i did back to where it came from.

Do Not fool with hughesnet unless you have 400$ to throw away.

Raped ape.

Some of the worst service I have EVER seen. And I say this having spent years working in the utility industry! The only contact that can be made is to people in India who offer nothing but flowery apologies instead of necessary assistance.

Formal complaint filed this morning with the BBB.

I requested last week for my password to be reset, as the login does
not recognize any username or password combination that I am
putting in. I have forgotten what it is. I was directed to the
Password Reset option on the Customer Care page. As directed, I
am attempting to put in the Site ID, Serial Number, etc. and I keep
getting an error that it is not recognized. I was then directed to
contact Technical Support, which I did. I have a transcript of the
hour-plus conversation.

I asked for the representative to review the case information, and I was still asked what the trouble is as if I were talking to a wall.

I also asked multiple times to be put in touch with a representative in the United States and was denied.

I repeatedly asked that the situtation be escalated to a manager, and was denied.

The only suggestion I was given was to create a new account.

Obviously, there is an existing account to which my payments have been made without fail for over four years, through which I receive automated contact from the company, and which I am now considering dissolving altogether in search of a company with support on this continent.

The resolution that I seek is to be contacted directly by an English-speaking management representative in the United States and to have my login information reset so that I may access my account.

I have repeatedly had to call Hughesnet service department to investigate why I had such a poor or no satellite signal (non-weather related).Once your call enters into the technical department you are speaking with someone in India? The answer to my question about signal strength from this person in India was " do you utilize a Google tool bar, if so, remove the Google tool bar. I hung up following his comment and called the service department back, told them what the Technician (India) had said, they apologized and suggested I have a service technician come to my home to fix the problem for a minimum fee of $120.00. The service technician (Guardian Enterprises) never showed up or called to say he couldn't make the appointment. Enough is enough... I'm moving on.