I placed an order to upgrade my Hughesnet Equipment 12-04-07. The Rep. called me while I was at work....took 1/2 day off (lost money) to meet him and take him to my home to up-grade.......Defective DW7000 (as I was told by installer)...4 hours later......he left my home with no excuse as to why......all I see is his tail lights leaving my driveway! I called Customer support and at this point I feel I was "blown off". I will let this board know what happens.....A class action suit needs to be put in place!
I am so angry! I try to be a gentleman in everything I do, but, I would be fired if I did this to one of my customers! (as it sould be!). Hughes Comm. CHECK YOURSELF!!!!!!!!!!!!!

I firmly believe that the only reason these people stay in business is because they prey on rural areas with no other access to service. Hughesnet is truly the most awful company I've ever had the misfortune of dealing with.

I got DirecWay two years ago and was satisfied with that service until Hughesnet stepped in. Since then, I have experienced nothing but problems: periodic service outage lasting several days, horrible download/upload rates, and customer service ranging from useless to downright incompetent. I am currently paying $80/mo for download rates that may hit 100kbps on a good day, upload rates that make dialup look state of the art, and slightly more wiggle room than basic accounts with their idiotic Fair Access Policy. Imagine that! If you dare exceed your allotted bandwidth, you are effectively offline for a full twenty-four hours and paying them for the privilege. (Keep in mind that this allotted bandwidth isn't even remotely enough if you're a medium to heavy user; you might be able to download two or three CDs off of iTunes before the Fair Access Policy kicks in. Hughesnet's FAP makes it completely impossible to use any online movie downloading services, as offered by Amazon.com or other pay services.) If I ever have problems with the service, I have to sit and wait it out for a few days until it clears up; after spending an estimated 40-50 hours total with Customer Service, I have learned that it is not worth 3 to 5 hours of my time in one sitting for absolutely NOTHING to ever get accomplished.

Even now, on Thanksgiving Day, I am being disconnected every 5 to 10 minutes, rendering all realtime applications (such as online games or instant messaging) impossible to use. Customer service? Useless as ever. I've already spent an hour on the phone with them, and am on hold even as I write this complaint.

A warning to all people considering satellite internet: Hughesnet is a sham of an internet service provider and you would be much better served by just about anything else. I live in a rural area where the only other option I have is to switch back to dial-up, and I am honestly considering it. I am sick of this service.

I have been with HughesNet when it was called direcpc and all you got was the download side, no upload. Since then the service has went down hill fast. FAP use to last only a few hours and now it last for 24hrs. (what a joke) I live in a rural area and my only isp other than phoneline is Hughes. I am thinking about going back to phoneline and just rent DVD's and buy music CDs If anyone knows of a better isp please email me. Good luck everyone.

I pay over $100.oo per month for this satellite service. It's sooo slow. Dial up modem was faster. On line tests show that the service is within their guidelines, and that the problem lies with heavy traffic at various times of the day.

I wish I had found this website before I had ordered HughesNet. I am unable to get DSL and dialup is so slow. HughesNet was installed last Tuesday and in the past 10 days I have had only maybe 3 days total of service (and not at the speed advertised). I have been on the phone with people who have such heavy accents they are difficult to understand and when transferred to Advanced Tech Support, which is in Fla., I am still led through the same routine of changing frequencies, etc. One day I was on the phone for over 4 hours! Tomorrow they are sending the installer techs to my house (2nd time). The first time I was assured the problem is resolved - the next evening the service was gone. We'll see what happens tomorrow. If it is the same story of no service, this equipment is going back and the first charge on my credit card is being removed from my statement after I call the credit card company! Life is too short for this aggravation!!