Has anyone not heard the Hughesnet TV commercials in which they brag about their ever-so-slow "high-speed internet" service. Has anyone sued them yet for false advertising?

I had Direcway for years and it was replaced by Hughesnet. Their service has gone downhill ever since I subscribed. I will cancel the service next week even though I have 6 months left in my contract.

I have been waiting for over 8 weeks for a credit. I followed there RMA procedures to a "T". They would not even talk to me about until the 8 weeks have passed. They have the WORST customer service I have EVER dealt with.

I called Hughes to speak with sales, with sales on the line I explained to the sales rep that I needed to have service with mutable static IP addresses. she then said ok we have the best package for you with our Pro Plus. I asked what Pro Plus included she said it can support up to three static IP addresses and have bandwidth of 1500 down and 500 up. I said ok sounds good and I placed my order. A week later I get a call from the installation person, who scheduled installation for 5 days later. He came out and installed the dish, hooked the modem up and tested it on his laptop. he said ok every thing is working. I asked the installer what my static IP's are and he looked at me like I shot his mother. At this point I figured out he don't have a clue what I was talking about. So, when he left I called Hughes and asked for my static addresses. They gave me three static IP's. I setup my first static IP with no problems, worked fine, well SLOW SPEEDS but thats Hughes norm. I waited a couple weeks as I was still getting my servers setup and ready to go on line. I then began to setup my second static and it would not work. I called support once I trouble shot the whole network and asked to them to help me, I knew more then support they was NO help. They transfered me to advanced, advanced ended up setting me up on another satellite transponder. We did that and I ended up with another static ip, a whole new IP address, they NEVER told me I would get a new IP. Once my old IP stopped working and I could not ping it, I called for support and found out I had new IP's. again I was given three "3" IP's by support. I set the new one up and got it working. I then finished setting my servers up and buying SSL certificates for the new IP's and this is where the fat lady sang. I could not get the second or third IP to respond, I could ping them but they would not respond. I asked a friend of mine who just happens to be a connectivity engineer for Cisco what the deal was. He used my VPN and checked my settings and told me my second IP was a response ip only and the third one was on a different network all together. He said pretty my this would not ever work, and hughes was idiots. I called support with him on three way and let them deal with him. Of course he was talking way out of their league as they know nothing if its not prompted on the cue cards for them to read. The support guy tried to keep up and finally admitted he knows nothing about IP's. My buddy went from the bottom up and found a supervisor after better than two hours on the phone who FINALLY said, the pro plus plan only comes with one static IP. The other two are used for loop backs and other crap I don't need. So, this started a new chapter of my life with hughesNet. I have called every other day, been transfered from department to department and given other phone numbers to call to help me with MY problem. Finally a support supervisor today told me I could use the service as it is or speak with billing about canceling my account. Well, billing was not help they said I could file a complaint with the corporate office. Needless to say, I am stuck with CRAPPY service, 1 IP address when I need 3 to 5, and 600 dollars worth of useless satellite equipment. I think its piss poor service when a sales rep sales you the wrong product and the companies answer is use it cause your stuck with it. My advise to any one thinking about HughesNet is to STAY AS FAR AS YOU CAN AWAY FROM IT!!

Poor installation
poor support
poor bandwidth
poor communication

We have two internet satellite dishes with HughesNet, one has worked fine for the entire two years we have had it. The second one, which is located in our office has been "down" now for well over two months. I have yet to have this repaired. I have spoken to many different customer service reps, advanced tech support people all to no avail. I have documented every case number, date, time, name, etc. I have written to the corporate office -- have not heard a thing. I was finally contacted by the installer yesterday who informed me that he no longer services HughesNet, he has a broken hip and it would be approx two months before anyone could come fix the transmitter problem --- TWO MORE MONTHS! I have asked to be credited for the two months we have already lost and was refused. We have lost numerous hours, emails, and possible business because of this issue. I can't get anyone to listen to me, I have been given the runaround on every phone call. Does anyone have any idea of what else can be done? This doesn't seem right. The installer told me over the phone that HughesNet focuses on the new customer and does not give the established customer good customer service! What kind of company is this? Any help would be appreciated!

If you have a choice for satalite internet service do not go with Hughes. I HATE Hughes net. There Customer dis-Service department is the most frustrating thing I have ever dealt with. Every time I call I get a different answer to the same question. They will never let me talk to a supervisor. They supposedly do not have outbound phone calls so they will not call you back. I'd just as soon go back to dial up than pay for their horrible service.